{"id":828,"date":"2025-12-15T13:38:38","date_gmt":"2025-12-15T13:38:38","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=828"},"modified":"2025-12-15T13:38:41","modified_gmt":"2025-12-15T13:38:41","slug":"senior-technical-support-engineer-distributed-observability-data-on-call","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/senior-technical-support-engineer-distributed-observability-data-on-call\/","title":{"rendered":"Senior Technical Support Engineer \u2013 Distributed Observability Data (On-Call)"},"content":{"rendered":"\n<p>\u200bThis is a full-time, <strong>remote<\/strong> <strong>Senior Technical Support Engineer<\/strong> role at Cribl, a company that provides a data engine for IT and Security, helping organizations manage and control their observability data (handling 100s of TB and PB of data). This is a highly technical, enterprise-focused support role requiring expertise in distributed systems, cloud platforms, and Linux.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote &#8211; United States.<\/li>\n\n\n\n<li>\u200b<strong>Salary Range:<\/strong> <strong>$104,000 &#8211; $163,000<\/strong> (dependent on geographic location and experience).<\/li>\n\n\n\n<li>\u200b<strong>Experience Required:<\/strong> <strong>5+ years&#8217; experience<\/strong> supporting enterprise customers or working hands-on with distributed systems.<\/li>\n\n\n\n<li>\u200b<strong>Security Requirement:<\/strong> <strong>Top Secret Security clearance<\/strong> is listed as a requirement.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Providing expert-level support for Cribl Stream and related products, troubleshooting complex technical issues involving Linux, AWS, Azure, and Networking.<\/li>\n\n\n\n<li>\u200b<strong>Key Duty:<\/strong> This position will require stand-by, <strong>on-call, or off-hours duties<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bAs An Active Member Of Our Team, You Will: Investigation, Documentation, and Escalation<\/h2>\n\n\n\n<p>\u200bThe Senior Technical Support Engineer is a critical problem-solver responsible for end-to-end management of complex customer issues, maintaining customer satisfaction, and contributing to the internal knowledge base.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Deep Technical Ownership:<\/strong> Develop a <strong>deep technical understanding of Cribl Stream<\/strong> and other products.<\/li>\n\n\n\n<li>\u200b<strong>Support Delivery:<\/strong> Provide <strong>extraordinary technical support<\/strong> to Enterprise customers across various channels (Slack, email, online meetings).<\/li>\n\n\n\n<li>\u200b<strong>Problem Resolution:<\/strong> <strong>Research, diagnose, troubleshoot and identify solutions<\/strong> to resolve customer issues.<\/li>\n\n\n\n<li>\u200b<strong>Process &amp; Escalation:<\/strong> Follow standard procedures for reproducibility and <strong>escalation of unresolved issues to the appropriate internal teams<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Communication:<\/strong> Provide prompt and accurate feedback to customers, <strong>set achievable expectations<\/strong>, and ensure proper recording and closure of all issues.<\/li>\n\n\n\n<li>\u200b<strong>Knowledge Contribution:<\/strong> Provide and <strong>document knowledge<\/strong> in the form of knowledge base tech notes, articles, and participate in real-time forums.<\/li>\n\n\n\n<li>\u200b<strong>Availability:<\/strong> Required to participate in <strong>stand-by, on-call, or off-hours duties<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bRequired Technical Expertise and Qualifications<\/h2>\n\n\n\n<p>\u200bThe role demands expert-level troubleshooting skills combined with deep experience in the foundational technologies that support distributed observability data platforms.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Core Experience:<\/strong> <strong>5+ years&#8217; experience<\/strong> supporting enterprise customers or working hands-on with distributed systems.<\/li>\n\n\n\n<li>\u200b<strong>Security Clearance:<\/strong> <strong>Top Secret Security clearance<\/strong> is mandatory.<\/li>\n\n\n\n<li>\u200b<strong>Technical Foundation:<\/strong> Experience with <strong>Linux, AWS, Azure, and Networking<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Problem-Solving:<\/strong> <strong>Expert-level troubleshooting, problem-solving skills, and critical thinking.<\/strong><\/li>\n\n\n\n<li>\u200b<strong>Communication:<\/strong> Excellent client-facing skills, and excellent written and verbal communication skills.<\/li>\n\n\n\n<li>\u200b<strong>Education:<\/strong> BS degree in Computer Science or similar degree, or equivalent work experience.<\/li>\n\n\n\n<li>\u200b<strong>Preferred Qualifications (Bonus Points):<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u200bExperience with <strong>Splunk, Elasticsearch, LogStash<\/strong> and\/or other related observability technologies.<\/li>\n\n\n\n<li>\u200b<strong>Regex and JavaScript<\/strong> experience.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time, remote Senior Technical Support Engineer role at Cribl, a company that provides a data engine for IT and Security, helping organizations manage and control their observability data (handling 100s of TB and PB of data). This is a highly technical, enterprise-focused support role requiring expertise in distributed systems, cloud platforms, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[990,3785,1264,3786,3787,1291,81,2104,834],"class_list":["post-828","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-5-years-experience","jobpost_tag-cribl-stream","jobpost_tag-distributed-systems","jobpost_tag-linux-aws-azure","jobpost_tag-observability-data","jobpost_tag-on-call","jobpost_tag-remote","jobpost_tag-senior-technical-support-engineer","jobpost_tag-top-secret-clearance"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=828"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=828"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=828"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=828"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}