{"id":823,"date":"2025-12-15T13:29:59","date_gmt":"2025-12-15T13:29:59","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=823"},"modified":"2025-12-15T13:30:06","modified_gmt":"2025-12-15T13:30:06","slug":"senior-technical-support-engineer-kubernetes-containers-and-supply-chain-security","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/senior-technical-support-engineer-kubernetes-containers-and-supply-chain-security\/","title":{"rendered":"\u200bSenior Technical Support Engineer \u2013 Kubernetes, Containers, and Supply Chain Security"},"content":{"rendered":"\n<p>\u200bThis is a full-time <strong>Senior Technical Support Engineer<\/strong> role at Chainguard, focusing on providing world-class support for their products, specifically <strong>Chainguard Images<\/strong>. This is a highly technical role that goes beyond basic support, involving complex troubleshooting of issues related to modern cloud-native tools, security, and the software supply chain.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote, United States.<\/li>\n\n\n\n<li>\u200b<strong>Experience Required:<\/strong> <strong>5+ years<\/strong> supporting enterprise customers; <strong>3+ years<\/strong> with Linux, Docker, and Kubernetes.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Triage, investigation, and annihilation of complex customer issues involving containers, Kubernetes, DevOps tools, and software supply chain security.<\/li>\n\n\n\n<li>\u200b<strong>Key Duty:<\/strong> Participating in an <strong>on-call rotation<\/strong> for after-hours, weekend, and holiday support.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bWhat You&#8217;ll Do: Technical Investigation and Customer Advocacy<\/h2>\n\n\n\n<p>\u200bThe engineer serves as the primary technical interface for complex product issues, acting as an investigator, translator, and liaison between the customer and Engineering.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Frontline &amp; Investigation:<\/strong> Triage, investigate, manage, and annihilate complex customer issues involving <strong>Chainguard Images<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Escalation &amp; Advocacy:<\/strong> Engage the Engineering team when necessary, and push bugs, feature requests, and issues up to Engineering and Go-To-Market (GTM) teams.<\/li>\n\n\n\n<li>\u200b<strong>Communication:<\/strong> Keep customers happy and informed, and <strong>explain technical concepts clearly<\/strong> to both technical and non-technical audiences.<\/li>\n\n\n\n<li>\u200b<strong>Documentation:<\/strong> Create detailed write-ups of new issues and contribute helpful Knowledge Base articles.<\/li>\n\n\n\n<li>\u200b<strong>Autonomy:<\/strong> Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.<\/li>\n\n\n\n<li>\u200b<strong>Team Contribution:<\/strong> Participate in an <strong>on-call rotation<\/strong> and actively seek new challenges and share knowledge (learn, teach, repeat).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bRequired Technical Expertise and Qualifications<\/h2>\n\n\n\n<p>\u200bThe successful candidate must possess deep experience in containerization, cloud environments, and the modern DevOps toolchain.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Core Experience:<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>5+ years<\/strong> supporting enterprise customers.<\/li>\n\n\n\n<li>\u200b<strong>3+ years<\/strong> with <strong>Linux, Docker, and Kubernetes<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u200b<strong>DevOps Toolchain:<\/strong> Comfortable in the DevOps environment, specifically experienced with <strong>CI\/CD, GitHub, Helm Charts, Terraform, and Open Source<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Cloud Platforms:<\/strong> Experience with <strong>AWS, Azure, or GCP<\/strong> (AWS EKS experience is a plus).<\/li>\n\n\n\n<li>\u200b<strong>Communication:<\/strong> Must deliver top-tier customer experiences with stellar written and verbal communication.<\/li>\n\n\n\n<li>\u200b<strong>Security (Kudos):<\/strong> Extra credit for experience with <strong>security frameworks, software supply chain security, or vulnerability scanning<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Certifications (Kudos):<\/strong> Extra credit for CKA, CKAD, CKS, or KCSA certifications.<\/li>\n\n\n\n<li>\u200b<strong>Background:<\/strong> Bachelor\u2019s degree (STEM preferred) or equivalent experience. Startup experience is a plus.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time Senior Technical Support Engineer role at Chainguard, focusing on providing world-class support for their products, specifically Chainguard Images. This is a highly technical role that goes beyond basic support, involving complex troubleshooting of issues related to modern cloud-native tools, security, and the software supply chain. \u200bWhat You&#8217;ll Do: Technical Investigation and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[990,3052,3768,1019,1197,3769,183,2594,81,2104,3770],"class_list":["post-823","jobpost","type-jobpost","status-publish","hentry","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-5-years-experience","jobpost_tag-aws-gcp-azure","jobpost_tag-chainguard-images","jobpost_tag-devops","jobpost_tag-docker","jobpost_tag-kubernetes-3-years","jobpost_tag-linux","jobpost_tag-on-call-rotation-2","jobpost_tag-remote","jobpost_tag-senior-technical-support-engineer","jobpost_tag-supply-chain-security"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=823"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=823"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=823"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=823"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}