{"id":818,"date":"2025-12-15T13:15:27","date_gmt":"2025-12-15T13:15:27","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=818"},"modified":"2025-12-15T13:15:32","modified_gmt":"2025-12-15T13:15:32","slug":"technical-support-engineer-l3-customer-operations-fully-remote","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-l3-customer-operations-fully-remote\/","title":{"rendered":"Technical Support Engineer L3 \u2013 Customer Operations (Fully Remote)"},"content":{"rendered":"\n<p>\u200bThis is a full-time, fully remote <strong>Technical Support Engineer L3<\/strong> role within the Customer Operations Department at Sumsub. Sumsub&#8217;s mission is focused on building a secure, accessible, and inclusive digital world, fighting fraud and making online services safer. The role is offered within a flexible, remote-first, and globally distributed culture.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Fully Remote.<\/li>\n\n\n\n<li>\u200b<strong>Department:<\/strong> Customer Operations.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Providing expert-level technical support, likely dealing with complex issues related to Sumsub\u2019s security and identity verification platform.<\/li>\n\n\n\n<li>\u200b<strong>Hiring Stages:<\/strong> TA screening -> Hiring Manager Interview -> Final Interview.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bWhat Sumsub Offers: Culture, Flexibility, and Growth<\/h2>\n\n\n\n<p>\u200bSumsub emphasizes a trust-based, flexible work environment with strong benefits and a mission-driven focus.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Remote-First &amp; Flexibility:<\/strong> Truly remote-first with <strong>no mandatory office days or attendance trackers<\/strong>. Offers <strong>true flexibility<\/strong> with working hours, adapting to individual needs while staying productive and in sync with the team.<\/li>\n\n\n\n<li>\u200b<strong>Time Off:<\/strong> Generous time off, including:\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Your birthday is a holiday.<\/strong><\/li>\n\n\n\n<li>\u200b<strong>10 personal days<\/strong> each year.<\/li>\n\n\n\n<li>\u200b<strong>7 sick days<\/strong> without paperwork.<\/li>\n\n\n\n<li>\u200bExtra time off for <strong>Christmas and New Year<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u200b<strong>Impact &amp; Mission:<\/strong> Work that matters, focused on <strong>fighting fraud<\/strong> and building a digital world that is secure, accessible, and inclusive.<\/li>\n\n\n\n<li>\u200b<strong>Compensation &amp; Benefits:<\/strong> Fair and transparent pay, benchmarked to the market. Comprehensive setup and access to tools\/hardware.<\/li>\n\n\n\n<li>\u200b<strong>Growth &amp; Collaboration:<\/strong> Clear goals, open feedback, and personal development plans with covered learning opportunities\/events. <strong>Fully covered team offsites<\/strong> a few times a year for in-person collaboration.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time, fully remote Technical Support Engineer L3 role within the Customer Operations Department at Sumsub. Sumsub&#8217;s mission is focused on building a secure, accessible, and inclusive digital world, fighting fraud and making online services safer. The role is offered within a flexible, remote-first, and globally distributed culture. \u200bWhat Sumsub Offers: Culture, Flexibility, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[44,734,1098],"jobpost_job_type":[39],"jobpost_location":[],"jobpost_tag":[3760,3761,3184,1327,3762,3763,3759,3758],"class_list":["post-818","jobpost","type-jobpost","status-publish","hentry","jobpost_category-security","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_tag-customer-operations","jobpost_tag-fintech-security","jobpost_tag-flexible-hours","jobpost_tag-fully-remote","jobpost_tag-generous-pto","jobpost_tag-global-team","jobpost_tag-sumsub","jobpost_tag-technical-support-engineer-l3"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=818"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=818"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=818"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=818"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}