{"id":772,"date":"2025-12-09T22:22:38","date_gmt":"2025-12-09T22:22:38","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=772"},"modified":"2025-12-09T22:22:41","modified_gmt":"2025-12-09T22:22:41","slug":"temporary-applications-support-analyst-application-availability-and-troubleshooting","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/temporary-applications-support-analyst-application-availability-and-troubleshooting\/","title":{"rendered":"Temporary Applications Support Analyst \u2013 Application Availability and Troubleshooting"},"content":{"rendered":"\n<p>\u200bThis is a <strong>temporary, full-time<\/strong> <strong>Applications Support Analyst<\/strong> role, expected to last between <strong>8 and 9 months<\/strong>. The analyst acts as the key <strong>liaison<\/strong> between operational and technical teams, ensuring proprietary applications are available, properly configured, and functioning as expected. The role involves hands-on system maintenance, troubleshooting, and participation in an on-call rotation.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote (US CO Remote).<\/li>\n\n\n\n<li>\u200b<strong>Compensation:<\/strong> <strong>$24.23 to $30.29 an hour.<\/strong><\/li>\n\n\n\n<li>\u200b<strong>Duration:<\/strong> Temporary (8 to 9 months).<\/li>\n\n\n\n<li>\u200b<strong>Education:<\/strong> Bachelor\u2019s Degree in a related discipline (e.g., Computer Science) preferred.<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> Previous <strong>application and\/or IT systems level support<\/strong> experience is required.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bEssential Functions: Maintenance, Communication, and Incident Response<\/h2>\n\n\n\n<p>\u200bThe primary focus is maintaining application health across environments and reacting quickly to business outages.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Application Management:<\/strong> Install, configure, and maintain proprietary applications across <strong>Development, UAT, and Production systems<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Incident Response:<\/strong> React to <strong>business outages<\/strong> to quickly identify, communicate, and rectify issues. <strong>Resolve performance discrepancies<\/strong> and communicate findings with stakeholders.<\/li>\n\n\n\n<li>\u200b<strong>Troubleshooting &amp; Research:<\/strong> <strong>Comprehend and translate users\u2019 needs<\/strong> to facilitate resolution. Research complex reporting scenarios, system incidents, and process flow events.<\/li>\n\n\n\n<li>\u200b<strong>Auditing &amp; Documentation:<\/strong> Participate in performing <strong>periodic user audits<\/strong> of key applications. Assist in maintaining detailed documentation of procedures and information flow, including providing user documentation like process-flow descriptions and\/or <strong>Visio diagrams<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Collaboration:<\/strong> Provide feedback regarding release documentation to the Release Manager and developer.<\/li>\n\n\n\n<li>\u200b<strong>Schedule:<\/strong> Participate in the department&#8217;s <strong>on-call rotation<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bEssential Knowledge and Technical Environment<\/h2>\n\n\n\n<p>\u200bThe role requires foundational knowledge across the Microsoft server and application stack, including directory services and web hosting.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Directory\/Web Services:<\/strong> <strong>Proficient with Microsoft Active Directory<\/strong> (AD) and relevant experience with <strong>Microsoft Internet Information Server (IIS)<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Operating Systems:<\/strong> Baseline knowledge of <strong>Microsoft Windows 2003, 2008, and 2012 servers<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Data &amp; Documents:<\/strong> Prior experience\/ability with <strong>Microsoft SQL<\/strong>. Proficient with <strong>Adobe Acrobat<\/strong>. Familiarity with editing <strong>XML documents<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Application Delivery:<\/strong> Baseline knowledge of application deployment over a <strong>CITRIX environment<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Office Suite:<\/strong> Proficient with full <strong>MS Office Suite<\/strong> including <strong>SharePoint<\/strong> functionality.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a temporary, full-time Applications Support Analyst role, expected to last between 8 and 9 months. The analyst acts as the key liaison between operational and technical teams, ensuring proprietary applications are available, properly configured, and functioning as expected. The role involves hands-on system maintenance, troubleshooting, and participation in an on-call rotation. \u200bEssential Functions: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[734],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[2303,3565,1814,3567,1270,2594,81,128,3564,167,3566,1288],"class_list":["post-772","jobpost","type-jobpost","status-publish","hentry","jobpost_category-support-service","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-active-directory","jobpost_tag-applications-support-analyst","jobpost_tag-citrix","jobpost_tag-documentation-visio-xml","jobpost_tag-iis","jobpost_tag-on-call-rotation-2","jobpost_tag-remote","jobpost_tag-sql","jobpost_tag-temporary-role","jobpost_tag-troubleshooting","jobpost_tag-user-audits","jobpost_tag-windows-server"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=772"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=772"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=772"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=772"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}