{"id":762,"date":"2025-12-08T21:31:40","date_gmt":"2025-12-08T21:31:40","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=762"},"modified":"2025-12-08T21:33:40","modified_gmt":"2025-12-08T21:33:40","slug":"founding-support-engineer-ai-developer-tooling-platform","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/founding-support-engineer-ai-developer-tooling-platform\/","title":{"rendered":"Founding Support Engineer \u2013 AI\/Developer-Tooling Platform"},"content":{"rendered":"\n<p>\u200bThis is a full-time, <strong>remote<\/strong> <strong>Founding Support Engineer<\/strong> role at Reducto, an AI company focused on accurately ingesting real-world enterprise data locked in unstructured formats (like PDFs and spreadsheets). This engineer will be the <strong>front line for developers using Reducto&#8217;s API<\/strong>, tasked with end-to-end debugging, building durable support processes, and championing the developer experience.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote (Global \u2013 <strong>EMEA or APAC candidates are highly welcomed<\/strong> to provide coverage orthogonal to Pacific Time).<\/li>\n\n\n\n<li>\u200b<strong>Employment Type:<\/strong> Full-time.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Systematic debugging of API issues (auth, webhooks, rate limits), reading\/writing code for reproduction, building scalable support processes, and leveraging AI for diagnostics and acceleration.<\/li>\n\n\n\n<li>\u200b<strong>Environment:<\/strong> High-ownership, early-stage environment with rapid revenue growth (7x YOY).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bCore Work: API Debugging, Process Building, and Developer Advocacy<\/h2>\n\n\n\n<p>\u200bThe position requires a blend of deep technical skill (code and debugging) and process orientation to scale the support function for a developer-focused product.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Front-Line API Support:<\/strong> Be the primary contact for developers, triaging, reproducing, and resolving issues across <strong>auth, webhooks, rate limits, schema extraction, and SDKs<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>End-to-End Debugging:<\/strong> Own the debugging loop: capture reproductions, dig through <strong>logs\/metrics<\/strong>, file crisp bug reports, and drive fixes across Engineering.<\/li>\n\n\n\n<li>\u200b<strong>Process Instrumentation:<\/strong> <strong>Build durable support processes<\/strong> by writing playbooks, macros, and self-serve documentation, and instrumenting <strong>queues and SLAs<\/strong> to tighten feedback loops.<\/li>\n\n\n\n<li>\u200b<strong>AI Acceleration:<\/strong> <strong>Use AI to move faster<\/strong>\u2014summarize long logs, cluster similar tickets, propose replies, and measure where AI assists reduce time-to-resolution.<\/li>\n\n\n\n<li>\u200b<strong>Developer Advocacy:<\/strong> <strong>Champion the developer experience<\/strong> by spotting rough edges in the API, documentation, and tooling, and partnering with Product\/Engineering on roadmap fixes.<\/li>\n\n\n\n<li>\u200b<strong>Code Use:<\/strong> Comfortable reading\/writing code (Python or TypeScript preferred) to create minimal reproductions.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bKey Qualifications and Technical Skills<\/h2>\n\n\n\n<p>\u200bThe ideal candidate is a systematic debugger with strong product sense and comfort working with developer tools.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Debugging Expertise:<\/strong> <strong>Excellent at systematic debugging<\/strong> of foundational web issues (HTTP, JSON, authentication, retries, idempotency, webhooks).<\/li>\n\n\n\n<li>\u200b<strong>Programming:<\/strong> Comfortable <strong>reading\/writing code (Python or TypeScript preferred)<\/strong> to create minimal reproductions.<\/li>\n\n\n\n<li>\u200b<strong>Communication:<\/strong> Clear and empathetic communication with both developers and non-technical users.<\/li>\n\n\n\n<li>\u200b<strong>Product Sense:<\/strong> Strong product sense\u2014ability to propose changes that <strong>eliminate whole classes of issues<\/strong>, not just fix symptoms.<\/li>\n\n\n\n<li>\u200b<strong>Bonus Skills:<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u200bExperience supporting <strong>API-first or developer-tooling products<\/strong>.<\/li>\n\n\n\n<li>\u200bExperience with <strong>observability stacks<\/strong> (logs\/metrics\/traces) and basic <strong>SQL<\/strong> to investigate issues.<\/li>\n\n\n\n<li>\u200bFamiliarity with <strong>AWS primitives<\/strong> (S3, IAM, CloudFront) or <strong>document\/OCR\/LLM pipelines<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time, remote Founding Support Engineer role at Reducto, an AI company focused on accurately ingesting real-world enterprise data locked in unstructured formats (like PDFs and spreadsheets). This engineer will be the front line for developers using Reducto&#8217;s API, tasked with end-to-end debugging, building durable support processes, and championing the developer experience. \u200bCore [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1235,648],"jobpost_job_type":[39],"jobpost_location":[],"jobpost_tag":[1469,3521,814,3526,3522,3520,3528,3524,3527,24,81,3525,265,3523],"class_list":["post-762","jobpost","type-jobpost","status-publish","hentry","jobpost_category-devops","jobpost_category-information-technology","jobpost_job_type-remote","jobpost_tag-ai-ml","jobpost_tag-api-support","jobpost_tag-debugging","jobpost_tag-developer-advocacy","jobpost_tag-developer-tooling","jobpost_tag-founding-support-engineer","jobpost_tag-llms-generative-ai","jobpost_tag-logs-metrics","jobpost_tag-process-building","jobpost_tag-python","jobpost_tag-remote","jobpost_tag-systematic-debugging","jobpost_tag-typescript","jobpost_tag-webhooks"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=762"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=762"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=762"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=762"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}