{"id":760,"date":"2025-12-08T14:38:57","date_gmt":"2025-12-08T14:38:57","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=760"},"modified":"2025-12-08T14:39:00","modified_gmt":"2025-12-08T14:39:00","slug":"associate-technical-services-engineer-no-code-platform-support","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/associate-technical-services-engineer-no-code-platform-support\/","title":{"rendered":"Associate Technical Services Engineer \u2013 No-Code Platform Support"},"content":{"rendered":"\n<p>\u200bThis is a full-time, <strong>remote (United States)<\/strong> <strong>Associate Technical Services Engineer<\/strong> role at Unqork, a platform that empowers enterprises to build, test, and run AI-powered applications without code. This entry-level support role focuses on being the <strong>primary contact for support assessment and process improvement<\/strong>, partnering with internal teams to ensure positive support outcomes and scalability.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote, United States (Tiered salary based on geographic location).<\/li>\n\n\n\n<li>\u200b<strong>Hiring Range (Tier 1 &#8211; High Cost of Living Areas):<\/strong> $65,000 &#8211; $80,000<\/li>\n\n\n\n<li>\u200b<strong>Hiring Range (Tier 2 &#8211; All other US locations):<\/strong> $55,000 &#8211; $70,000<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> <strong>1+ Years<\/strong> in Software Support or Technical Implementation (preferably SaaS or similar).<\/li>\n\n\n\n<li>\u200b<strong>On-Call:<\/strong> Required to participate in an <strong>on-call rotation<\/strong> (once a week at night and once every 8 weeks on the weekend).<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Primary contact for support assessment, process optimization, technical troubleshooting (with a no-code focus), and internal education\/documentation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bKey Responsibilities and Impact<\/h2>\n\n\n\n<p>\u200bThe engineer is key to operationalizing and scaling the support processes for the high-growth, no-code application platform.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Support Contact:<\/strong> Be the <strong>primary contact for support assessment consultants<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Process Improvement:<\/strong> Partner with support leadership to <strong>operationalize and improve support processes<\/strong> focused on <strong>scalability<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Collaboration:<\/strong> Foster partnerships with platform operations and customer success teams to enhance support models.<\/li>\n\n\n\n<li>\u200b<strong>Issue Management:<\/strong> Promote positive outcomes for technical support issues across the account portfolio.<\/li>\n\n\n\n<li>\u200b<strong>Education &amp; Documentation:<\/strong> Foster education and <strong>process documentation<\/strong> for support consultants.<\/li>\n\n\n\n<li>\u200b<strong>Client Service:<\/strong> Provide direct service to clients and internal collaborators.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bRequired Skills and Background<\/h2>\n\n\n\n<p>\u200bThe role requires foundational technical knowledge, a customer service orientation, and an understanding of documentation best practices.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Experience:<\/strong> <strong>1+ years<\/strong> in Software Support or Technical Implementation (preferably SaaS or similar).<\/li>\n\n\n\n<li>\u200b<strong>Technical Basics:<\/strong> <strong>Basic Knowledge of Databases (MongoDB)<\/strong>, <strong>JSON<\/strong>, and <strong>RESTful API<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Troubleshooting:<\/strong> <strong>Technical Troubleshooting Ability<\/strong>, specifically within a <strong>no-code experience or similar<\/strong> environment.<\/li>\n\n\n\n<li>\u200b<strong>Process Skills:<\/strong> Experience in <strong>Designing, Documenting, and Educating new Operational Processes<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Soft Skills:<\/strong> Must demonstrate a strong <strong>Service Mindset<\/strong> (Customer-focused).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time, remote (United States) Associate Technical Services Engineer role at Unqork, a platform that empowers enterprises to build, test, and run AI-powered applications without code. This entry-level support role focuses on being the primary contact for support assessment and process improvement, partnering with internal teams to ensure positive support outcomes and scalability. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,734],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[3511,196,26,3512,2594,1059,81,3514,855,163,3513],"class_list":["post-760","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-support-service","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-associate-technical-services-engineer","jobpost_tag-json","jobpost_tag-mongodb","jobpost_tag-no-code-platform","jobpost_tag-on-call-rotation-2","jobpost_tag-process-improvement","jobpost_tag-remote","jobpost_tag-restful-api","jobpost_tag-saas","jobpost_tag-technical-support","jobpost_tag-unqork"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=760"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=760"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=760"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=760"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}