{"id":755,"date":"2025-12-08T14:26:08","date_gmt":"2025-12-08T14:26:08","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=755"},"modified":"2025-12-08T14:26:11","modified_gmt":"2025-12-08T14:26:11","slug":"technical-support-engineer-enterprise-crm-low-code-platform","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-enterprise-crm-low-code-platform\/","title":{"rendered":"Technical Support Engineer \u2013 Enterprise CRM\/Low-Code Platform"},"content":{"rendered":"\n<p>\u200bThis is a full-time, <strong>remote (US &#8211; Texas preferred, but any remote US location)<\/strong> <strong>Technical Support Engineer<\/strong> role at Pegasystems (Pega), providing world-class engineering support for Pega&#8217;s enterprise CRM and low-code platform applications. The engineer acts as a trusted advisor to global clients, focusing on timely resolution of complex technical issues and driving support incidents to maintain service level agreements (SLAs).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote (US &#8211; preference for CST\/MST to cover West Coast hours).<\/li>\n\n\n\n<li>\u200b<strong>Clearance Requirement:<\/strong> <strong>US Citizenship is required<\/strong> due to the nature of occasional work with FedRamp.<\/li>\n\n\n\n<li>\u200b<strong>Salary Range:<\/strong> $69,900 &#8211; $104,500 USD annually (plus potential bonus\/commission).<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> <strong>2+ years<\/strong> of application product development or support with Java (strongly preferred), C++, or C#.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Troubleshooting complex enterprise application issues, leveraging strong knowledge of Java\/OOP, databases, and various operating systems, and driving adoption of Pega products.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bKey Responsibilities and Accountabilities<\/h2>\n\n\n\n<p>\u200bThe engineer is the face of Pega, responsible for managing the resolution of complex software issues and maintaining high customer satisfaction in a 24&#215;7 environment.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Technical Support:<\/strong> Provide world-class technical support for Pega&#8217;s products, applying technical competence to support resolution of client issues daily.<\/li>\n\n\n\n<li>\u200b<strong>Issue Ownership:<\/strong> <strong>Demonstrate ownership<\/strong> and drive support incidents with proactive actions to avoid escalations and meet Pega&#8217;s service level agreements (SLAs).<\/li>\n\n\n\n<li>\u200b<strong>Collaboration:<\/strong> Collaborate with peers, product teams, and field engineers to research and resolve problems in time-critical situations.<\/li>\n\n\n\n<li>\u200b<strong>Client Relationship:<\/strong> Maintain exceptional customer relationships by handling client questions and concerns with speed, accuracy, and professionalism.<\/li>\n\n\n\n<li>\u200b<strong>Expertise Development:<\/strong> Become a <strong>subject matter expert<\/strong> in product functionality and continually learn about new technologies like AI to improve effectiveness.<\/li>\n\n\n\n<li>\u200b<strong>Schedule:<\/strong> Flexibility to provide coverage during adjusted hours when needed, and participate in a <strong>rotating on-call schedule<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u200bRequired Skills and Technical Accomplishments<\/h2>\n\n\n\n<p>\u200bThe role demands a strong foundation in application development technologies and troubleshooting methodology.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Core Languages:<\/strong> <strong>2+ years<\/strong> experience with <strong>Java (strongly preferred)<\/strong>, C++, and\/or C#.<\/li>\n\n\n\n<li>\u200b<strong>Programming Concepts:<\/strong> <strong>Strong understanding of object-oriented programming (OOP)<\/strong> and design.<\/li>\n\n\n\n<li>\u200b<strong>Databases:<\/strong> Working knowledge of <strong>Database technologies<\/strong> (PostgreSQL, MSSQL, Oracle, DB2).<\/li>\n\n\n\n<li>\u200b<strong>Operating Systems:<\/strong> Experience with various operating systems (Linux, Windows, Solaris, zOS).<\/li>\n\n\n\n<li>\u200b<strong>Troubleshooting:<\/strong> <strong>Strong troubleshooting and debugging experience<\/strong> across complex end-to-end application deployments and architecture.<\/li>\n\n\n\n<li>\u200b<strong>Certification (Preferred):<\/strong> Pega Certified System Architect certification is a plus.<\/li>\n\n\n\n<li>\u200b<strong>Mindset:<\/strong> Must be a self-starter, highly motivated, and able to shift directions quickly when priorities change.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time, remote (US &#8211; Texas preferred, but any remote US location) Technical Support Engineer role at Pegasystems (Pega), providing world-class engineering support for Pega&#8217;s enterprise CRM and low-code platform applications. The engineer acts as a trusted advisor to global clients, focusing on timely resolution of complex technical issues and driving support incidents [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[916,3497,814,1553,231,2594,3119,871,81,855,128,254,2045],"class_list":["post-755","jobpost","type-jobpost","status-publish","hentry","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-crm","jobpost_tag-database-technologies","jobpost_tag-debugging","jobpost_tag-fedramp","jobpost_tag-java","jobpost_tag-on-call-rotation-2","jobpost_tag-oop","jobpost_tag-pega","jobpost_tag-remote","jobpost_tag-saas","jobpost_tag-sql","jobpost_tag-technical-support-engineer","jobpost_tag-us-citizenship"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=755"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=755"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=755"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=755"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}