{"id":723,"date":"2025-12-03T15:10:51","date_gmt":"2025-12-03T15:10:51","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=723"},"modified":"2025-12-03T15:11:19","modified_gmt":"2025-12-03T15:11:19","slug":"tier-2-support-analyst-intern-agriculture-retail-agronomy-software","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/tier-2-support-analyst-intern-agriculture-retail-agronomy-software\/","title":{"rendered":"Tier 2 Support Analyst Intern \u2013 Agriculture Retail &#038; Agronomy Software"},"content":{"rendered":"\n<p>\u200bThis is a full-time, <strong>remote, 12-week internship<\/strong> role at Ever.Ag, supporting customers who use their agriculture retail and agronomy software solutions. The intern will focus on problem-solving, delivering customer support, and assisting users with both administrative and technical needs. This role is ideal for a student seeking hands-on experience in the AgTech sector.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote, United States.<\/li>\n\n\n\n<li>\u200b<strong>Duration:<\/strong> 12 weeks, starting May 26, 2026, and concluding August 14, 2026.<\/li>\n\n\n\n<li>\u200b<strong>Hours:<\/strong> Flexible 30\u201340 hours per week.<\/li>\n\n\n\n<li>\u200b<strong>Eligibility:<\/strong> Must be currently enrolled in an accredited degree program with a graduation date after August 2026.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Tier 2 support, troubleshooting, Salesforce reporting, and knowledge item creation for agriculture retail and agronomy software.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bKey Responsibilities<\/h3>\n\n\n\n<p>\u200bThe intern will gain hands-on experience in a professional support environment while contributing to core team functions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Customer Support:<\/strong> Help users navigate administrative and technical needs, troubleshoot issues, and provide expert guidance.<\/li>\n\n\n\n<li>\u200b<strong>Reporting and Documentation:<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u200bPerform <strong>Salesforce reporting<\/strong>.<\/li>\n\n\n\n<li>\u200bContribute to the <strong>customer support portal<\/strong>.<\/li>\n\n\n\n<li>\u200bDrive <strong>Knowledge item creation<\/strong> (improving team efficiency and self-service).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u200b<strong>Special Projects:<\/strong> Participate in assigned tasks and special projects that impact the team, growers, retailers, and agronomy professionals.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bCompetencies to Improve<\/h3>\n\n\n\n<p>\u200bThe internship offers experience in enterprise software, technical tools, and industry domain knowledge.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Software Expertise:<\/strong> Hands-on experience with <strong>Ever.Ag\u2019s key software solutions<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Support Tools:<\/strong> Hands-on experience with <strong>Salesforce.com\u2019s Support Cloud solution<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Industry Knowledge:<\/strong> Understanding of key aspects related to the <strong>dairy supply chain<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bRequired Qualifications and Preferred Skills<\/h3>\n\n\n\n<p>\u200bThe ideal candidate is currently pursuing a degree in a relevant field and has prior customer-facing experience.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Education:<\/strong> Pursuit of Bachelor\u2019s Degree in <strong>agricultural or agtech related disciplines<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> Previous experience in some type of <strong>direct customer-facing job<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Technical Skills (Preferred):<\/strong> Some knowledge\/experience using <strong>remote access, networking, troubleshooting tech<\/strong> (hardware or software), and <strong>SQL<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Software:<\/strong> Experience with <strong>MS-Office<\/strong>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time, remote, 12-week internship role at Ever.Ag, supporting customers who use their agriculture retail and agronomy software solutions. The intern will focus on problem-solving, delivering customer support, and assisting users with both administrative and technical needs. This role is ideal for a student seeking hands-on experience in the AgTech sector. \u200bKey Responsibilities [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1440,734],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[3375,3376,3374,495,3377,81,108,128,3373],"class_list":["post-723","jobpost","type-jobpost","status-publish","hentry","jobpost_category-customer-success","jobpost_category-support-service","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-agriculture","jobpost_tag-agronomy","jobpost_tag-agtech","jobpost_tag-customer-support","jobpost_tag-internship","jobpost_tag-remote","jobpost_tag-salesforce","jobpost_tag-sql","jobpost_tag-tier-2-support-analyst-intern"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=723"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=723"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=723"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=723"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}