{"id":702,"date":"2025-12-02T12:50:29","date_gmt":"2025-12-02T12:50:29","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=702"},"modified":"2025-12-02T12:50:31","modified_gmt":"2025-12-02T12:50:31","slug":"technical-support-engineer-ii-fintech-payments-platform","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-ii-fintech-payments-platform\/","title":{"rendered":"Technical Support Engineer II \u2013 FinTech Payments Platform"},"content":{"rendered":"\n<p>\u200bThis is a full-time, remote <strong>Technical Support Engineer II<\/strong> role at Flywire, a global payments enablement and software company specializing in high-stakes, high-value payments across education, healthcare, travel, and B2B sectors. The engineer will be responsible for managing and resolving tickets related to Flywire&#8217;s SFS and eStore platforms for US\/Canada\/UK clients. This position requires hands-on troubleshooting using command-line tools and database queries, serving as a mediator between customers and the development team.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote (Denver, US, listed as the location base).<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> <strong>3\u20135 years<\/strong> of experience in technical support engineering.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Managing customer tickets and operations tasks for FinTech payment platforms, troubleshooting with <strong>MySQL, UNIX, HTML, Regular Expressions, and Shell Scripting<\/strong>, and adhering to strict SLA requirements.<\/li>\n\n\n\n<li>\u200b<strong>Compensation:<\/strong> Competitive compensation, including Restricted Stock Units (RSU) and an Employee Stock Purchase Plan (ESPP).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bThe Opportunity: Troubleshooting and Mediation<\/h3>\n\n\n\n<p>\u200bThe engineer ensures platform stability and acts as the crucial technical link for customers, especially for complex queries.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Ticket Management:<\/strong> Manage and complete tickets from customers and other departments related to Flywire\u2019s platforms, ensuring the highest quality standards are met while adhering to <strong>SLA requirements<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Hands-on Troubleshooting:<\/strong> Work hands-on with various web-based products and <strong>command-line tools<\/strong> in order to research and provide answers.<\/li>\n\n\n\n<li>\u200b<strong>Technical Research:<\/strong> Utilize technical skills (MySQL, UNIX, Shell Scripting) to thoroughly research requests and logically assess issues.<\/li>\n\n\n\n<li>\u200b<strong>Escalation &amp; Mediation:<\/strong> Serve as a highly effective <strong>mediator between customers and development<\/strong> when the situation arises, ensuring accurate explanations and proposed solutions are translated to various technical levels.<\/li>\n\n\n\n<li>\u200b<strong>Communication:<\/strong> Able to communicate clearly, concisely, and with confidence on complex queries via email or over the phone.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bRequired Qualifications and Technical Expertise<\/h3>\n\n\n\n<p>\u200bThe role mandates strong foundational UNIX\/SQL skills and excellent communication abilities.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Technical Support Experience:<\/strong> <strong>3\u20135 years<\/strong> of experience in technical support engineering.<\/li>\n\n\n\n<li>\u200b<strong>Mandatory Technical Skills (3+ years experience):<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>MySQL<\/strong><\/li>\n\n\n\n<li>\u200b<strong>UNIX<\/strong><\/li>\n\n\n\n<li>\u200b<strong>HTML<\/strong><\/li>\n\n\n\n<li>\u200b<strong>Regular Expressions<\/strong><\/li>\n\n\n\n<li>\u200b<strong>Shell Scripting<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u200b<strong>Troubleshooting Mindset:<\/strong> Highly motivated and talented troubleshooter who goes above and beyond to identify problems and propose accurate solutions.<\/li>\n\n\n\n<li>\u200b<strong>Industry Experience (Plus):<\/strong> Experience in <strong>FinTech<\/strong> or the <strong>payment industry<\/strong>, or experience in higher education\/student financial support.<\/li>\n\n\n\n<li>\u200b<strong>Tools Used:<\/strong> Bash shell and standard Linux command line, SQL, Zendesk, Confluence, Jira, and Sumologic.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time, remote Technical Support Engineer II role at Flywire, a global payments enablement and software company specializing in high-stakes, high-value payments across education, healthcare, travel, and B2B sectors. The engineer will be responsible for managing and resolving tickets related to Flywire&#8217;s SFS and eStore platforms for US\/Canada\/UK clients. This position requires hands-on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[72,617,3333,3335,81,855,1136,3334,167,2906],"class_list":["post-702","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-fintech","jobpost_tag-mysql","jobpost_tag-payments","jobpost_tag-regular-expressions","jobpost_tag-remote","jobpost_tag-saas","jobpost_tag-shell-scripting","jobpost_tag-technical-support-engineer-ii","jobpost_tag-troubleshooting","jobpost_tag-unix"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=702"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=702"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=702"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=702"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}