{"id":701,"date":"2025-12-02T12:48:13","date_gmt":"2025-12-02T12:48:13","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=701"},"modified":"2025-12-02T12:48:16","modified_gmt":"2025-12-02T12:48:16","slug":"technical-support-engineer-epms-systems-metering","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-epms-systems-metering\/","title":{"rendered":"Technical Support Engineer, EPMS Systems &#038; Metering"},"content":{"rendered":"\n<p>\u200bThis is a full-time, remote <strong>Technical Support Engineer<\/strong> role within the Smart Infrastructure organization at Siemens, supporting the Digital Electrical Solutions team. The engineer provides both <strong>first-line (Level 1) and advanced (Level 2)<\/strong> support for customers and field personnel using <strong>Electrical Power Monitoring Systems (EPMS)<\/strong>, WinPM.Net, PowerManager, Metering portfolios, and Sm@rtGear\u00ae systems. The role requires diagnosing issues related to industrial communication protocols, devices, SQL, and system configuration to ensure the safe and reliable operation of power monitoring solutions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote (Grand Prairie, TX, listed as the location base).<\/li>\n\n\n\n<li>\u200b<strong>Salary Range:<\/strong> $92,320 &#8211; $158,263.<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> <strong>3+ years<\/strong> supporting power monitoring, SCADA, or electrical systems.<\/li>\n\n\n\n<li>\u200b<strong>Travel:<\/strong> Ability to travel up to <strong>25%<\/strong> for site or customer support.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> EPMS, SCADA, industrial communication protocols (Modbus, Profibus), SQL troubleshooting, and reading electrical schematics.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bResponsibilities: Diagnostics, Escalation, and Data Analysis<\/h3>\n\n\n\n<p>\u200bThe engineer manages the full support lifecycle, from initial contact to deep-dive root cause identification.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>First-Line Support:<\/strong> Serve as the primary point of contact, assisting customers with installation, configuration, and commissioning tasks.<\/li>\n\n\n\n<li>\u200b<strong>Diagnostics &amp; Documentation:<\/strong> Perform first-level diagnostics for communication, device, or configuration issues. Document all support cases, solutions, and communications in ticketing systems.<\/li>\n\n\n\n<li>\u200b<strong>Advanced Troubleshooting (Level 2):<\/strong> Perform <strong>deep-dive troubleshooting<\/strong> for <strong>SQL<\/strong>, device mapping, advanced networking, and protocol issues. Replicate field issues in lab environments for root-cause identification.<\/li>\n\n\n\n<li>\u200b<strong>Data and System Analysis:<\/strong> Analyze <strong>power monitoring data integrity<\/strong>, alarms, and system performance.<\/li>\n\n\n\n<li>\u200b<strong>Integration Support:<\/strong> Support integration with <strong>Modbus, Profibus, PLCs,<\/strong> and third-party systems.<\/li>\n\n\n\n<li>\u200b<strong>Liaison:<\/strong> Coordinate with product engineering for defects\/enhancement requests and serve as a liaison for white-labeled and third-party software.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bRequired and Preferred Qualifications<\/h3>\n\n\n\n<p>\u200bThe role mandates an engineering degree and strong experience with electrical and industrial communication systems.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Basic Education:<\/strong> Bachelor\u2019s degree in <strong>Electrical Engineering<\/strong> or <strong>Computer Engineering<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Domain Experience:<\/strong> <strong>3+ years<\/strong> supporting power monitoring, <strong>SCADA<\/strong>, or electrical systems.<\/li>\n\n\n\n<li>\u200b<strong>Industrial Communications:<\/strong> Experience with <strong>RS-485, TCP\/IP, Modbus, Profibus, or OPC communications<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Technical Competency:<\/strong> Competency in <strong>network troubleshooting<\/strong> and device communication diagnostics.<\/li>\n\n\n\n<li>\u200b<strong>Preferred Technical Skills:<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>SQL knowledge<\/strong> for queries, data extraction, and system analysis.<\/li>\n\n\n\n<li>\u200bAbility to read <strong>electrical schematics, wiring diagrams, and one-line diagrams<\/strong>.<\/li>\n\n\n\n<li>\u200bFamiliarity with <strong>TIA Portal<\/strong>, PLC programming, or ION module configuration.<\/li>\n\n\n\n<li>\u200bExperience with power monitoring software (e.g., WinPM.Net, Power Monitoring Expert).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time, remote Technical Support Engineer role within the Smart Infrastructure organization at Siemens, supporting the Digital Electrical Solutions team. The engineer provides both first-line (Level 1) and advanced (Level 2) support for customers and field personnel using Electrical Power Monitoring Systems (EPMS), WinPM.Net, PowerManager, Metering portfolios, and Sm@rtGear\u00ae systems. The role requires [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,734,1098],"jobpost_job_type":[39],"jobpost_location":[],"jobpost_tag":[3286,3327,3331,3330,3329,3332,81,3328,128,254],"class_list":["post-701","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_tag-electrical-engineering","jobpost_tag-epms","jobpost_tag-industrial-communication","jobpost_tag-modbus","jobpost_tag-power-monitoring","jobpost_tag-profibus","jobpost_tag-remote","jobpost_tag-scada","jobpost_tag-sql","jobpost_tag-technical-support-engineer"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=701"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=701"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=701"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=701"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}