{"id":698,"date":"2025-12-02T12:35:25","date_gmt":"2025-12-02T12:35:25","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=698"},"modified":"2025-12-02T12:35:28","modified_gmt":"2025-12-02T12:35:28","slug":"digital-support-engineer-it-infrastructure-msd","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/digital-support-engineer-it-infrastructure-msd\/","title":{"rendered":"Digital Support Engineer \u2013 IT &#038; Infrastructure (MSD)"},"content":{"rendered":"\n<p>\u200bThis is a full-time, <strong>fully remote<\/strong> <strong>Digital Support Engineer<\/strong> role within the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific. The engineer is responsible for managing the IT and infrastructure aspects of digital solutions and services, ensuring smooth deployment and reliable remote support. This involves acting as an IT consultant during pre-installation, performing automated deployments, and providing advanced technical troubleshooting for complex system and infrastructure problems.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Fully Remote (Idaho, USA).<\/li>\n\n\n\n<li>\u200b<strong>Travel:<\/strong> Open to travel up to <strong>25%<\/strong> of the time (mainly regional).<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> 5+ years of relevant knowledge or experience in key technologies (Linux, Automation, Virtualization).<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> IT application management, infrastructure integration design (firewalls, VLANs), automated deployment (Ansible), and deep troubleshooting for complex systems to enable remote diagnostics.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bSpecific Work and Responsibilities<\/h3>\n\n\n\n<p>\u200bThe engineer ensures the seamless integration and reliable operation of digital solutions within customer environments.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Pre-Installation Consulting:<\/strong> Engage with local support teams as a consultant to <strong>design the integration of the solution with the local infrastructure<\/strong> and answer all IT-related questions.<\/li>\n\n\n\n<li>\u200b<strong>Deployment and Remote Setup:<\/strong> Ensure systems are set up for <strong>remote diagnostics and health monitoring<\/strong>. Perform automated deployments through the use of <strong>configuration management technology<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Advanced Troubleshooting:<\/strong> Conduct detailed troubleshooting and analysis of system, software, and <strong>infrastructure problems<\/strong> that affect reliability and performance.<\/li>\n\n\n\n<li>\u200b<strong>Support:<\/strong> Provide support to the installations within the <strong>SLA<\/strong> as agreed, utilizing established processes.<\/li>\n\n\n\n<li>\u200b<strong>Collaboration:<\/strong> Support factory and development teams with first deployments. Provide recommendations to manuals, training, and customer-facing material.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bRequirements and Technical Expertise<\/h3>\n\n\n\n<p>\u200bThe role demands a strong foundation in network technologies, virtualization, and modern automation tools.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Education:<\/strong> Bachelor\u2019s or Master\u2019s degree in ICT Computer Science or a technical\/SW field is typically required.<\/li>\n\n\n\n<li>\u200b<strong>IT Experience:<\/strong> Experience in <strong>IT application management<\/strong>, data storage, and (remote) software installations, support, and troubleshooting.<\/li>\n\n\n\n<li>\u200b<strong>Networking Fundamentals:<\/strong> Fundamental understanding and hands-on experience with <strong>network technologies<\/strong> including <strong>firewalls, content filters, routing\/switching, and VLANs<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Virtualization &amp; Automation (5+ years required knowledge):<\/strong> Knowledge or experience with:\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Virtualization technologies<\/strong> like <strong>VMware\/KVM infrastructure<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Linux<\/strong>, Monitoring tools, <strong>Automation and Scripting<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Kubernetes, Ansible, and Docker<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u200b<strong>Soft Skills:<\/strong> Proven customer-facing skills, strong problem-solving skills, and a motivated team player.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThis is a full-time, fully remote Digital Support Engineer role within the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific. The engineer is responsible for managing the IT and infrastructure aspects of digital solutions and services, ensuring smooth deployment and reliable remote support. This involves acting as an IT consultant during pre-installation, performing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[1296,3094,1197,3318,1232,183,3317,2440,81,3095,167,2270,1287],"class_list":["post-698","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-ansible","jobpost_tag-digital-support-engineer","jobpost_tag-docker","jobpost_tag-it-application-management","jobpost_tag-kubernetes","jobpost_tag-linux","jobpost_tag-msd","jobpost_tag-network-technologies","jobpost_tag-remote","jobpost_tag-thermo-fisher-scientific","jobpost_tag-troubleshooting","jobpost_tag-virtualization","jobpost_tag-vmware"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=698"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=698"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=698"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=698"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}