{"id":663,"date":"2025-11-20T21:59:13","date_gmt":"2025-11-20T21:59:13","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=663"},"modified":"2025-11-20T21:59:16","modified_gmt":"2025-11-20T21:59:16","slug":"support-analyst-technical-datadog-kubernetes-troubleshooting","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/support-analyst-technical-datadog-kubernetes-troubleshooting\/","title":{"rendered":"Support Analyst (Technical) \u2013 Datadog &#038; Kubernetes Troubleshooting"},"content":{"rendered":"\n<p>\u200bStratfield is seeking a Technical Support Analyst for a 6-month remote contract position (with possible extension). This role is centered on diagnosing and troubleshooting technical issues across distributed sites, requiring strong investigative skills using modern observability platforms.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote, US-based (Contract position).<\/li>\n\n\n\n<li>\u200b<strong>Duration:<\/strong> 6 months (with possibility of extension).<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Hands-on technical troubleshooting, root cause analysis, monitoring with Datadog, and supporting systems deployed in Kubernetes environments.<\/li>\n<\/ul>\n\n\n\n<p>\u200b<strong>Responsibilities: Diagnosis, Resolution, and Improvement<\/strong><\/p>\n\n\n\n<p>\u200bThe analyst&#8217;s duties are focused on technical investigation and driving solutions within a complex system environment.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Hands-on Troubleshooting:<\/strong> Follow up with locations to identify and diagnose technical issues.<\/li>\n\n\n\n<li>\u200b<strong>Monitoring &amp; Root Cause:<\/strong> Use monitoring and logging tools such as <strong>Datadog<\/strong> (or similar observability tools) to troubleshoot and determine the root cause of problems.<\/li>\n\n\n\n<li>\u200b<strong>Technical Investigation:<\/strong> Ability to <strong>debug issues, analyze logs, and identify root causes<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Resolution Management:<\/strong> Resolve or efficiently escalate issues while maintaining detailed documentation of findings and actions. Collaborate with cross-functional teams to ensure timely issue resolution.<\/li>\n\n\n\n<li>\u200b<strong>Process Improvement:<\/strong> Identify recurring problems and contribute to overall process and system improvements.<\/li>\n<\/ul>\n\n\n\n<p>\u200b<strong>Required Skills and Qualifications<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Technical Troubleshooting:<\/strong> Strong technical troubleshooting and problem-solving abilities.<\/li>\n\n\n\n<li>\u200b<strong>Observability:<\/strong> Experience using <strong>Datadog or similar observability tools<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Containerization:<\/strong> Familiarity with <strong>Kubernetes environments<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Investigation:<\/strong> Ability to debug issues, analyze logs, and identify root causes.<\/li>\n\n\n\n<li>\u200b<strong>Soft Skills:<\/strong> Excellent communication and documentation skills.<\/li>\n\n\n\n<li>\u200b<strong>Preferred:<\/strong> Experience supporting multi-site or distributed technology environments.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bStratfield is seeking a Technical Support Analyst for a 6-month remote contract position (with possible extension). This role is centered on diagnosing and troubleshooting technical issues across distributed sites, requiring strong investigative skills using modern observability platforms. \u200bResponsibilities: Diagnosis, Resolution, and Improvement \u200bThe analyst&#8217;s duties are focused on technical investigation and driving solutions within a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[46,734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[997,1232,3172,3173,1002,2914,169,3171,2804],"class_list":["post-663","jobpost","type-jobpost","status-publish","hentry","jobpost_category-data","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-datadog","jobpost_tag-kubernetes","jobpost_tag-log-analysis","jobpost_tag-multi-site-support","jobpost_tag-observability","jobpost_tag-remote-contract","jobpost_tag-root-cause-analysis","jobpost_tag-technical-support-analyst","jobpost_tag-technical-troubleshooting"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=663"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=663"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=663"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=663"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}