{"id":661,"date":"2025-11-20T21:48:19","date_gmt":"2025-11-20T21:48:19","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=661"},"modified":"2025-11-20T21:48:22","modified_gmt":"2025-11-20T21:48:22","slug":"associate-support-analyst-entry-level-technical-support-secure-file-transfer","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/associate-support-analyst-entry-level-technical-support-secure-file-transfer\/","title":{"rendered":"Associate Support Analyst \u2013 Entry-Level Technical Support (Secure File Transfer)"},"content":{"rendered":"\n<p>\u200bFortra is hiring an Associate Support Analyst for an entry-level position focused on providing first-line technical support for their secure file transfer products. The ideal candidate is a self-starter with a strong desire to learn and develop problem-solving skills in a dynamic cybersecurity environment.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> Remote, United States.<\/li>\n\n\n\n<li>\u200b<strong>Compensation:<\/strong> $45,000 &#8211; $65,000 USD (Annual Salary).<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> Entry-level; Bachelor&#8217;s degree in a technical field preferred, or equivalent experience. Previous software support experience is a plus but not required.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Triage and resolution of technical cases, troubleshooting secure file transfer connectivity, learning product configurations, and continuously enhancing technical expertise in networking and OS environments.<\/li>\n<\/ul>\n\n\n\n<p>\u200b<strong>What You&#8217;ll Do: Learning, Troubleshooting, and Communication<\/strong><\/p>\n\n\n\n<p>\u200bThe analyst&#8217;s primary duties center on technical investigation, effective customer communication, and internal collaboration.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Learning and Growth:<\/strong> Develop a strong understanding of Fortra&#8217;s secure file transfer products, their configurations, and customer deployment models. Actively seek opportunities to expand technical knowledge of operating systems and networking.<\/li>\n\n\n\n<li>\u200b<strong>First-Line Support:<\/strong> Triage incoming support cases to assess urgency, troubleshoot effectively, and escalate when necessary.<\/li>\n\n\n\n<li>\u200b<strong>Investigation:<\/strong> Collect and analyze system data, identify potential causes, and resolve issues related to products, connectivity, and configurations.<\/li>\n\n\n\n<li>\u200b<strong>Communication:<\/strong> Engage with customers professionally via email, phone, and case management platforms to guide them through troubleshooting and provide timely solutions.<\/li>\n\n\n\n<li>\u200b<strong>Collaboration:<\/strong> Work closely with peers to share knowledge, resolve complex issues, and improve troubleshooting processes.<\/li>\n<\/ul>\n\n\n\n<p>\u200b<strong>Qualifications and Skills<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Aptitude:<\/strong> Strong desire to learn and grow in a technical support role. Strong problem-solving skills with a systematic approach.<\/li>\n\n\n\n<li>\u200b<strong>Technical Fundamentals:<\/strong> Basic knowledge of multiple operating systems: <strong>Windows, macOS, Linux, and IBM i systems<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Networking:<\/strong> Foundational understanding of <strong>TCP, File Transfer Protocols (FTP), and DNS<\/strong>. Troubleshooting knowledge in routing, firewalls, port management, and connectivity is required.<\/li>\n\n\n\n<li>\u200b<strong>Environments:<\/strong> Experience in remote desktop, cloud, and virtualized environments is required.<\/li>\n\n\n\n<li>\u200b<strong>Soft Skills:<\/strong> Excellent communication skills, especially over the phone, and the ability to take initiative while collaborating within a team.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bFortra is hiring an Associate Support Analyst for an entry-level position focused on providing first-line technical support for their secure file transfer products. The ideal candidate is a self-starter with a strong desire to learn and develop problem-solving skills in a dynamic cybersecurity environment. \u200bWhat You&#8217;ll Do: Learning, Troubleshooting, and Communication \u200bThe analyst&#8217;s primary duties [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[734,1098],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[3162,3141,315,2393,3165,81,3163,2171,163,3164],"class_list":["post-661","jobpost","type-jobpost","status-publish","hentry","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-associate-support-analyst","jobpost_tag-customer-facing-2","jobpost_tag-dns","jobpost_tag-entry-level-2","jobpost_tag-networking-fundamentals","jobpost_tag-remote","jobpost_tag-secure-file-transfer","jobpost_tag-tcp-ip","jobpost_tag-technical-support","jobpost_tag-windows-linux-macos"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/661","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=661"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=661"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=661"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=661"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}