{"id":654,"date":"2025-11-20T20:58:48","date_gmt":"2025-11-20T20:58:48","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=654"},"modified":"2025-11-20T20:58:51","modified_gmt":"2025-11-20T20:58:51","slug":"it-support-analyst-level-1-help-desk-remote-healthcare-asc","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/it-support-analyst-level-1-help-desk-remote-healthcare-asc\/","title":{"rendered":"\u200bIT Support Analyst \u2013 Level 1 Help Desk (Remote, Healthcare ASC)"},"content":{"rendered":"\n<p>\u200bBlue Cloud, the largest pediatric Ambulatory Surgery Center (ASC) company specializing in dental restorative and exodontia surgery, is hiring a <strong>Remote IT Support Analyst<\/strong> to join their team. This position provides first-line technical support, focusing on rapid, accurate resolution and exceptional customer service within a mission-driven healthcare environment.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> <strong>Remote<\/strong> (Houston, TX is referenced, but the role is remote).<\/li>\n\n\n\n<li>\u200b<strong>Compensation:<\/strong> <strong>$23.50 \u2013 $29.00\/hourly.<\/strong><\/li>\n\n\n\n<li>\u200b<strong>Work Schedule:<\/strong> Full-time, Monday\u2013Friday (40 hours\/week). <strong>No weekends, no holidays.<\/strong> On-call after-hours may be required up to once per month.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> First-line support, incident logging\/diagnosis, client technology troubleshooting (Windows OS, basic networking), knowledge base maintenance, and adherence to corporate SLAs.<\/li>\n\n\n\n<li>\u200b<strong>Travel:<\/strong> None.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200b<strong>Essential Functions: Diagnosis, Resolution, and Continuous Improvement<\/strong><\/h3>\n\n\n\n<p>\u200bThe analyst is the primary point of contact, ensuring quick and effective resolution of IT issues.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Incident Management (L1):<\/strong> Accurately logs incidents and requests. Provides <strong>first-line investigation and diagnosis<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Troubleshooting:<\/strong> Troubleshoots <strong>moderate to complex issues<\/strong> and requests, focusing on the root cause to prevent recurrence.<\/li>\n\n\n\n<li>\u200b<strong>Escalation:<\/strong> Resolves issues within prescribed time limits or <strong>escalates accurately to Level 2 personnel<\/strong>, following standard operating procedures for ticket ownership.<\/li>\n\n\n\n<li>\u200b<strong>Service Delivery:<\/strong> Adheres to <strong>corporate policies and defined service level agreements (SLAs)<\/strong>. Provides coverage for all communication modes (phone, chat, e-mail).<\/li>\n\n\n\n<li>\u200b<strong>Knowledge &amp; Improvement:<\/strong> Helps maintain a <strong>knowledgebase<\/strong> by documenting known errors, workarounds, and procedures. Participates in efforts to <strong>continuously improve Level 1 performance<\/strong> (efficiency, accuracy, response times, and customer satisfaction).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200b<strong>Required &amp; Preferred Qualifications<\/strong><\/h3>\n\n\n\n<p>\u200b<strong>Required Education and Experience<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200bHigh School Diploma or Equivalent.<\/li>\n\n\n\n<li>\u200bSolid working knowledge of the <strong>Windows Operating System (Windows 10\/11)<\/strong>.<\/li>\n\n\n\n<li>\u200bBasic understanding of <strong>networking and server technologies<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Superior problem-solving and troubleshooting skills<\/strong>.<\/li>\n\n\n\n<li>\u200bExcellent communication (written and oral) and thorough documenting\/organizational skills.<\/li>\n<\/ul>\n\n\n\n<p>\u200b<strong>Preferred Education and Experience<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200bPrevious <strong>IT Call Center Experience<\/strong>.<\/li>\n\n\n\n<li>\u200bExperience with <strong>Office 365<\/strong>.<\/li>\n\n\n\n<li>\u200bCollege Degree (preferred, but experience will substitute).<\/li>\n<\/ul>\n\n\n\n<p>\u200b<strong>Competencies (Soft Skills)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200bExcellent attitude and <strong>great phone etiquette<\/strong>.<\/li>\n\n\n\n<li>\u200bAbility to deal with problems and technical issues in a <strong>friendly, calm and reassuring manner<\/strong> (Empathy is a core value).<\/li>\n\n\n\n<li>\u200b<strong>Tenacity and dedication<\/strong> to pursue an issue from beginning to end, with initiative to work unsupervised.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bBlue Cloud, the largest pediatric Ambulatory Surgery Center (ASC) company specializing in dental restorative and exodontia surgery, is hiring a Remote IT Support Analyst to join their team. This position provides first-line technical support, focusing on rapid, accurate resolution and exceptional customer service within a mission-driven healthcare environment. \u200bEssential Functions: Diagnosis, Resolution, and Continuous Improvement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1042,648,734,1098],"jobpost_job_type":[],"jobpost_location":[],"jobpost_tag":[94,3117,3113,3116,3114,3115,81,598,720],"class_list":["post-654","jobpost","type-jobpost","status-publish","hentry","jobpost_category-healthcare","jobpost_category-information-technology","jobpost_category-support-service","jobpost_category-technical-services","jobpost_tag-customer-service","jobpost_tag-healthcare-asc","jobpost_tag-it-support-analyst","jobpost_tag-knowledgebase","jobpost_tag-l1-help-desk","jobpost_tag-networking-basics","jobpost_tag-remote","jobpost_tag-slas","jobpost_tag-windows-os"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=654"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=654"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=654"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=654"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}