{"id":648,"date":"2025-11-19T12:50:40","date_gmt":"2025-11-19T12:50:40","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=648"},"modified":"2025-11-19T12:50:43","modified_gmt":"2025-11-19T12:50:43","slug":"digital-support-engineer-it-infrastructure-integration-msd-division","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/digital-support-engineer-it-infrastructure-integration-msd-division\/","title":{"rendered":"Digital Support Engineer \u2013 IT\/Infrastructure Integration (MSD Division)"},"content":{"rendered":"\n<p>\u200bThermo Fisher Scientific is seeking an experienced <strong>Digital Support Engineer<\/strong> to join the MSD Service division. This position is 100% remote (in Idaho) and is crucial for ensuring the smooth introduction, delivery, and support of the company&#8217;s digital solutions by managing the integration with complex customer IT infrastructures.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> <strong>Fully Remote<\/strong>, Idaho, United States of America.<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> Typically required <strong>Bachelor&#8217;s or Master&#8217;s degree<\/strong> in ICT\/Computer Science or a technical\/SW field; <strong>5+ years<\/strong> of specific experience in key technologies.<\/li>\n\n\n\n<li>\u200b<strong>Travel:<\/strong> Open to travel <strong>up to 25%<\/strong> of time (mainly regional).<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> IT application management, infrastructure consulting (pre-installation), automated deployment, setting up remote diagnostics, and advanced troubleshooting of systems and software integration within customer networks.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200b<strong>Specific Work and Responsibilities: Consulting, Deployment, and Diagnostics<\/strong><\/h3>\n\n\n\n<p>\u200bThe engineer bridges the gap between the product development, customer IT, and local support teams, focusing heavily on infrastructure compatibility and automation.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Pre-Installation Consulting:<\/strong> Engage with local support teams as a <strong>consultant to design the integration<\/strong> of the solution with the customer&#8217;s local infrastructure and answer all IT-related questions.<\/li>\n\n\n\n<li>\u200b<strong>Remote Capabilities:<\/strong> <strong>Ensure systems are set up for remote diagnostics and health monitoring<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Deployment &amp; Automation:<\/strong> Perform <strong>automated deployments<\/strong> through the use of <strong>configuration management technology (Ansible)<\/strong>. Support factory and development teams with first deployments and installs.<\/li>\n\n\n\n<li>\u200b<strong>Troubleshooting &amp; Support:<\/strong> Conduct detailed <strong>troubleshooting and analysis<\/strong> of system, software, and infrastructure problems that affect reliability and performance. Provide support to installations within the agreed <strong>SLA<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Documentation &amp; Feedback:<\/strong> Engage with development and operations to provide recommendations for manuals, training, and customer-facing material.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200b<strong>Required Knowledge and Technology Expertise<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Core Experience:<\/strong> Experience in <strong>IT application management<\/strong>; experience with data storage and (remote) software installations, support, and troubleshooting.<\/li>\n\n\n\n<li>\u200b<strong>Networking:<\/strong> Fundamental understanding and hands-on experience with network technologies including <strong>firewalls, content filters, routing\/switching, and VLANs<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Virtualization:<\/strong> Experience with virtualization technologies like <strong>VMWare\/KVM infrastructure<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Advanced Experience (5+ Years):<\/strong> Knowledge or experience with: <strong>Monitoring tools, Linux, VMWare, Automation and Scripting (Ansible), Kubernetes, and Docker.<\/strong><\/li>\n\n\n\n<li>\u200b<strong>Soft Skills:<\/strong> Confirmed <strong>customer facing skills<\/strong> and strong problem-solving and analytical approaches.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u200bThermo Fisher Scientific is seeking an experienced Digital Support Engineer to join the MSD Service division. This position is 100% remote (in Idaho) and is crucial for ensuring the smooth introduction, delivery, and support of the company&#8217;s digital solutions by managing the integration with complex customer IT infrastructures. \u200bSpecific Work and Responsibilities: Consulting, Deployment, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,734],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[3099,3094,1197,3096,319,1232,183,3098,3097,3095,3100],"class_list":["post-648","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-support-service","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-automation-ansible","jobpost_tag-digital-support-engineer","jobpost_tag-docker","jobpost_tag-fully-remote-id","jobpost_tag-it-infrastructure","jobpost_tag-kubernetes","jobpost_tag-linux","jobpost_tag-pre-installation-consulting","jobpost_tag-remote-diagnostics","jobpost_tag-thermo-fisher-scientific","jobpost_tag-vmware-kvm"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=648"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=648"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=648"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=648"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}