{"id":638,"date":"2025-11-19T12:32:37","date_gmt":"2025-11-19T12:32:37","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=638"},"modified":"2025-11-19T12:32:39","modified_gmt":"2025-11-19T12:32:39","slug":"remote-support-engineer-ii-managed-service-provider-msp","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/remote-support-engineer-ii-managed-service-provider-msp\/","title":{"rendered":"Remote Support Engineer II \u2013 Managed Service Provider (MSP)"},"content":{"rendered":"\n<p>\u200bCoretelligent, a comprehensive managed IT solutions provider, is seeking a <strong>Remote Support Engineer II<\/strong> to manage and resolve complex technical issues for its clients in a multi-tenant environment. This senior support role is responsible for advanced troubleshooting, serving as a technical resource, and maintaining client uptime, stability, and security.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Location:<\/strong> <strong>Remote<\/strong><\/li>\n\n\n\n<li>\u200b<strong>Salary Range:<\/strong> <strong>$60,000 \u2013 $75,000<\/strong> annually.<\/li>\n\n\n\n<li>\u200b<strong>Experience:<\/strong> <strong>3+ years<\/strong> of experience providing remote IT support or network troubleshooting in an <strong>MSP or multi-tenant environment<\/strong>.<\/li>\n\n\n\n<li>\u200b<strong>Focus:<\/strong> Advanced troubleshooting (network, server, endpoint), managing escalations, ensuring SLA adherence, mentoring junior staff, and supporting compliance-heavy client systems.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bKey Responsibilities: Advanced Troubleshooting and Escalation<\/h3>\n\n\n\n<p>\u200bThe Engineer II handles the most complex client issues and guides junior staff and external vendor relations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>Escalation Management:<\/strong> Receive and respond to internal and client incident escalations, providing direct resolution assistance or guidance. May <strong>lead or direct others<\/strong> during complex incident remediation.<\/li>\n\n\n\n<li>\u200b<strong>Advanced Troubleshooting:<\/strong> Perform advanced troubleshooting of <strong>desktop, network, and application incidents<\/strong>, including connectivity, <strong>VPN, VLAN<\/strong>, and access issues.<\/li>\n\n\n\n<li>\u200b<strong>System Support:<\/strong> Support and maintain network and resource access, <strong>Microsoft 365, Active Directory<\/strong>, messaging, enterprise applications, and endpoint infrastructure.<\/li>\n\n\n\n<li>\u200b<strong>SLA Adherence:<\/strong> Perform triage, troubleshooting, and remediation of incident volume to ensure <strong>SLA adherence<\/strong> and high client satisfaction (<strong>CSAT<\/strong>).<\/li>\n\n\n\n<li>\u200b<strong>Vendor Coordination:<\/strong> Coordinate <strong>vendor escalations<\/strong> for ISP outages or platform issues.<\/li>\n\n\n\n<li>\u200b<strong>Mentorship &amp; Documentation:<\/strong> Provide spot training and technical guidance to Engineer I team members. Create and maintain <strong>knowledge base articles<\/strong> and user-facing FAQs.<\/li>\n\n\n\n<li>\u200b<strong>Availability:<\/strong> Participate in scheduled <strong>after-hours maintenance windows or on-call rotation<\/strong> as needed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u200bRequired Skills and Qualifications<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b<strong>MSP Experience:<\/strong> 3+ years in a Managed Service Provider (MSP) or multi-tenant environment.<\/li>\n\n\n\n<li>\u200b<strong>Core Systems:<\/strong> Proficient with <strong>Microsoft 365, Active Directory, Windows OS, VPN technologies<\/strong>, and common business applications.<\/li>\n\n\n\n<li>\u200b<strong>Networking:<\/strong> Working knowledge of network concepts (<strong>TCP\/IP, DNS, DHCP, NAT, VLANs, routing\/switching<\/strong>).<\/li>\n\n\n\n<li>\u200b<strong>Firewalls (Familiarity):<\/strong> Familiarity with <strong>Fortinet, Cisco, Palo Alto, or Ubiquiti<\/strong> firewalls and network equipment.<\/li>\n\n\n\n<li>\u200b<strong>Professional Skills:<\/strong> Excellent written and verbal communication skills, a <strong>customer-first mindset<\/strong>, strong documentation discipline, and the ability to multitask in a high-volume environment.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bCoretelligent, a comprehensive managed IT solutions provider, is seeking a Remote Support Engineer II to manage and resolve complex technical issues for its clients in a multi-tenant environment. This senior support role is responsible for advanced troubleshooting, serving as a technical resource, and maintaining client uptime, stability, and security. \u200bKey Responsibilities: Advanced Troubleshooting and Escalation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[44,1098],"jobpost_job_type":[39],"jobpost_location":[],"jobpost_tag":[2303,2995,2998,724,2625,2996,2997,1291,2994,2999],"class_list":["post-638","jobpost","type-jobpost","status-publish","hentry","jobpost_category-security","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_tag-active-directory","jobpost_tag-advanced-troubleshooting","jobpost_tag-fortinet-cisco","jobpost_tag-microsoft-365","jobpost_tag-msp","jobpost_tag-multi-tenant-environment","jobpost_tag-networking-vlan","jobpost_tag-on-call","jobpost_tag-remote-support-engineer-ii","jobpost_tag-sla-adherence"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=638"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=638"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=638"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=638"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}