{"id":600,"date":"2025-11-13T12:39:14","date_gmt":"2025-11-13T12:39:14","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=600"},"modified":"2025-11-13T12:39:17","modified_gmt":"2025-11-13T12:39:17","slug":"manager-operations-and-it-services-it-ai-strategy-remote","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/manager-operations-and-it-services-it-ai-strategy-remote\/","title":{"rendered":"Manager, Operations and IT Services \u2013 IT\/AI Strategy (Remote)"},"content":{"rendered":"\n<p>The <strong>Manager, Operations and IT Services<\/strong> will lead the strategic planning, organization, and execution of all IT and <strong>AI operations<\/strong> for MCI USA. This manager ensures the delivery of robust, secure, and innovative technology solutions while overseeing core maintenance and driving the adoption of emerging technologies.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Location:<\/strong> <strong>Remote<\/strong> (#LI-Remote) with occasional travel to U.S. offices.<\/li>\n\n\n\n<li><strong>Experience:<\/strong> Minimum <strong>4\u20136 years<\/strong> of related IT or Operations\/Telecommunication systems experience; <strong>2\u20134 years<\/strong> of progressive supervisory experience preferred.<\/li>\n\n\n\n<li><strong>Focus:<\/strong> Strategic IT\/AI planning, budget management, risk mitigation, security collaboration with the Global IT Team, and leading a forward-thinking team.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Key Responsibilities: Leadership, Budget, and Innovation<\/h3>\n\n\n\n<p>The manager acts as a strategic partner to US leadership and the key technical liaison to both clients and the Global IT Team.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Strategic Planning &amp; Budget:<\/strong> Collaborate with the CFO and US leadership to <strong>develop and manage the IT and AI operations budget<\/strong>, ensuring cost-effective technology investments.<\/li>\n\n\n\n<li><strong>Innovation &amp; Solutions:<\/strong> <strong>Recommend and implement effective technical and AI-driven solutions<\/strong>, demonstrating an eagerness and aptitude for learning and implementing emerging AI solutions.<\/li>\n\n\n\n<li><strong>Security &amp; Risk:<\/strong> Identify, assess, and mitigate <strong>IT and AI-related risks<\/strong>. Partner with the Global IT Team to design and implement <strong>security policies, data protection strategies, and disaster recovery plans<\/strong>.<\/li>\n\n\n\n<li><strong>Team &amp; Project Management:<\/strong> Lead, mentor, and support the IT team in prioritizing and executing projects. <strong>Manage multiple concurrent projects<\/strong> and motivate professional staff to achieve results.<\/li>\n\n\n\n<li><strong>Liaison &amp; Client Facing:<\/strong> Serve as a <strong>liaison<\/strong> between users, operations, US management, and Global IT staff. <strong>Represent the IT function in client review meetings<\/strong> as needed.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Required Skills &amp; Technical Competencies<\/h3>\n\n\n\n<p>Success requires a blend of management experience, strong communication skills to convey technical concepts, and proficiency in core enterprise tools.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Management &amp; Leadership:<\/strong> Proven ability to <strong>lead and inspire a high-performing team<\/strong> and manage concurrent projects. <strong>2\u20134 years<\/strong> of supervisory experience is preferred.<\/li>\n\n\n\n<li><strong>Communication:<\/strong> <strong>Strong communication skills<\/strong> to lead AI and operational projects, <strong>translating concepts and solutions to both technical and non-technical audiences<\/strong>.<\/li>\n\n\n\n<li><strong>AI Curiosity:<\/strong> <strong>Eagerness and aptitude for learning and implementing emerging AI solutions,<\/strong> and a focus on continuous improvement.<\/li>\n\n\n\n<li><strong>Core Technical Skills:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Experience in <strong>Windows &amp; Mac operating systems<\/strong>.<\/li>\n\n\n\n<li><strong>Office 365 &amp; EntraID<\/strong> (Azure Active Directory) administration.<\/li>\n\n\n\n<li><strong>SharePoint<\/strong> administration.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Manager, Operations and IT Services will lead the strategic planning, organization, and execution of all IT and AI operations for MCI USA. This manager ensures the delivery of robust, secure, and innovative technology solutions while overseeing core maintenance and driving the adoption of emerging technologies. Key Responsibilities: Leadership, Budget, and Innovation The manager acts [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,364],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[2826,1869,2828,1852,1403,549,2827,81,750],"class_list":["post-600","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-operations-management","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-ai-operations","jobpost_tag-budget-management-2","jobpost_tag-engagement-marketing-agency","jobpost_tag-it-manager","jobpost_tag-it-strategy","jobpost_tag-leadership","jobpost_tag-office-365-entraid","jobpost_tag-remote","jobpost_tag-risk-mitigation"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=600"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=600"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=600"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=600"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}