{"id":594,"date":"2025-11-12T14:36:48","date_gmt":"2025-11-12T14:36:48","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=594"},"modified":"2025-11-12T14:36:51","modified_gmt":"2025-11-12T14:36:51","slug":"technical-support-specialist-tier-2-west-coast-aec-software","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-specialist-tier-2-west-coast-aec-software\/","title":{"rendered":"Technical Support Specialist &#8211; Tier 2 (West Coast) \u2013 AEC Software"},"content":{"rendered":"\n<p><strong>Bluebeam<\/strong>, a company that provides smart software solutions for the construction industry, is hiring a <strong>Tier 2 Technical Support Specialist<\/strong>. This mid-level position requires the ability to resolve complex technical challenges related to the installation, configuration, and use of Bluebeam products via phone, chat, and email, with minimal supervision.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Location:<\/strong> <strong>US (West Coast)<\/strong><\/li>\n\n\n\n<li><strong>Salary Range:<\/strong> <strong>$56,900 &#8211; $68,100 + annual bonus percentage<\/strong><\/li>\n\n\n\n<li><strong>Focus:<\/strong> Mid-level software support, incident ownership, bug documentation, and serving the AEC industry.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">About the Role: Incident Ownership and Problem Replication<\/h3>\n\n\n\n<p>The specialist is expected to own the technical incident lifecycle, acting as the bridge between the customer and the engineering team.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tier 2 Support:<\/strong> Act as a mid-level Tier 2 support specialist, responding to customer inquiries via phone, chat, and email with <strong>minimal supervision<\/strong>.<\/li>\n\n\n\n<li><strong>Incident Ownership:<\/strong> Take <strong>full ownership of technical incidents<\/strong>, from initial contact through resolution.<\/li>\n\n\n\n<li><strong>Bug Identification:<\/strong> <strong>Replicate issues in test environments<\/strong>, identify software bugs, and <strong>document them in the bug tracking system<\/strong> (qualify and gather detailed technical information to support escalation).<\/li>\n\n\n\n<li><strong>Documentation &amp; Improvement:<\/strong> Develop and maintain internal and customer-facing <strong>support documentation<\/strong> for recurring issues and technical workflows.<\/li>\n\n\n\n<li><strong>CRM Management:<\/strong> Accurately record all customer interactions and case details in the CRM system.<\/li>\n\n\n\n<li><strong>Professional Conduct:<\/strong> Exhibit professional maturity by demonstrating initiative, reliability, and consistent execution.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Required &amp; Preferred Qualifications: Windows and Troubleshooting<\/h3>\n\n\n\n<p>The ideal candidate possesses strong troubleshooting skills in a Windows environment, with desirable exposure to the AEC technology stack.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Required:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Experience:<\/strong> Minimum of <strong>2 years<\/strong> in a technical support or equivalent role, with proven ability to resolve complex issues.<\/li>\n\n\n\n<li><strong>Troubleshooting:<\/strong> <strong>Strong analytical and troubleshooting skills<\/strong> to identify key details, ask the right questions, and drive issue resolution.<\/li>\n\n\n\n<li><strong>OS Proficiency:<\/strong> <strong>Proficient in Microsoft Windows operating systems<\/strong>, including installing and uninstalling software and drivers.<\/li>\n\n\n\n<li><strong>Communication:<\/strong> Excellent verbal and written communication skills to clearly convey technical information to various audiences.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Nice to Have (AEC Focus):<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Industry Experience:<\/strong> Familiarity with architectural or structural design programs such as <strong>AutoCAD, Revit, Navisworks, or SolidWorks<\/strong>.<\/li>\n\n\n\n<li><strong>Industry Domain:<\/strong> Experience in the <strong>AEC (Architectural, Engineering, and Construction) industry<\/strong>.<\/li>\n\n\n\n<li><strong>Certifications:<\/strong> A+ or Microsoft IT Certification (e.g., MTA).<\/li>\n\n\n\n<li><strong>Environment Exposure:<\/strong> Exposure to <strong>virtual environments<\/strong> such as Citrix, VMware, or Hyper-V.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Bluebeam, a company that provides smart software solutions for the construction industry, is hiring a Tier 2 Technical Support Specialist. This mid-level position requires the ability to resolve complex technical challenges related to the installation, configuration, and use of Bluebeam products via phone, chat, and email, with minimal supervision. About the Role: Incident Ownership and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[734,1098],"jobpost_job_type":[],"jobpost_location":[1041],"jobpost_tag":[2797,2799,2798,2800,94,2795,2796,720],"class_list":["post-594","jobpost","type-jobpost","status-publish","hentry","jobpost_category-support-service","jobpost_category-technical-services","jobpost_location-united-states","jobpost_tag-aec-industry","jobpost_tag-autocad-revit","jobpost_tag-bluebeam","jobpost_tag-bug-replication","jobpost_tag-customer-service","jobpost_tag-technical-support-specialist","jobpost_tag-tier-2","jobpost_tag-windows-os"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=594"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=594"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=594"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=594"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}