{"id":593,"date":"2025-11-12T14:34:52","date_gmt":"2025-11-12T14:34:52","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=593"},"modified":"2025-11-12T14:34:55","modified_gmt":"2025-11-12T14:34:55","slug":"associate-technical-support-engineer-e-commerce-subscriptions","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/associate-technical-support-engineer-e-commerce-subscriptions\/","title":{"rendered":"Associate Technical Support Engineer \u2013 E-commerce Subscriptions"},"content":{"rendered":"\n<p><strong>Recharge<\/strong>, the premier subscription platform for innovative brands on Shopify, is seeking an <strong>Associate Technical Support Engineer<\/strong>. This role is crucial for delivering a world-class support experience by resolving technical questions and issues for online merchants primarily via live chat, email, and occasional phone calls.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Location:<\/strong> <strong>Remote<\/strong><\/li>\n\n\n\n<li><strong>Shift:<\/strong> 8 am-5 pm<strong> EST<\/strong> (with 1 hour unpaid lunch)<\/li>\n\n\n\n<li><strong>Hiring Range (US):<\/strong> <strong>$60,000 USD &#8211; $67,000 USD<\/strong><\/li>\n\n\n\n<li><strong>Focus:<\/strong> Live chat support, technical troubleshooting, documentation, and product expertise for a growing SaaS subscription platform.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">What You&#8217;ll Do: Technical Troubleshooting and Merchant Success<\/h3>\n\n\n\n<p>The engineer will act as a &#8220;Recharge expert,&#8221; quickly resolving issues using technical skills while contributing to the company&#8217;s knowledge base and goals.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Frontline Support:<\/strong> Use a <strong>&#8220;live chat first&#8221; approach<\/strong> to quickly answer questions, triage issues, and gather context. Move to email for deeper investigations, with occasional outbound phone calls.<\/li>\n\n\n\n<li><strong>Technical Problem Solving:<\/strong> Use your technical expertise to resolve questions and issues for online merchants. Identify patterns, troubleshoot, and <strong>escalate bugs to engineering<\/strong>.<\/li>\n\n\n\n<li><strong>Documentation &amp; Knowledge:<\/strong> Contribute to the ongoing development of <strong>documentation and best practices<\/strong>. Stay up to date with new releases to serve as a Recharge product expert.<\/li>\n\n\n\n<li><strong>Collaboration:<\/strong> Work within a <strong>swarm support model<\/strong> to resolve issues efficiently. Live by and champion core company values.<\/li>\n\n\n\n<li><strong>Tools:<\/strong> Use <strong>Splunk, SQL, Looker<\/strong>, and other tools for investigation and analysis.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Required Skills and Experience: SaaS Support and Web Fundamentals<\/h3>\n\n\n\n<p>The ideal candidate blends strong customer service and communication skills with foundational technical knowledge.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Experience:<\/strong> <strong>2+ years of experience in technical customer support at a SaaS company, or similar.<\/strong><\/li>\n\n\n\n<li><strong>Support Tools Proficiency:<\/strong> Proficiency with a <strong>ticketing technology platform<\/strong> (i.e., HelpScout, Zendesk preferred).<\/li>\n\n\n\n<li><strong>Web Fundamentals:<\/strong> <strong>Basic knowledge of HTML, CSS, JavaScript<\/strong> (knowledge of other programming languages a plus).<\/li>\n\n\n\n<li><strong>Disposition:<\/strong> <strong>Resourcefulness<\/strong>, a passion for problem-solving, and a <strong>sense of urgency<\/strong> to prioritize issues based on severity.<\/li>\n\n\n\n<li><strong>Communication:<\/strong> Strong and responsive communicator with <strong>excellent customer service and English fluency<\/strong> (written and spoken).<\/li>\n\n\n\n<li><strong>Data Tools:<\/strong> Ability to use <strong>Splunk, SQL, and Looker<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Recharge, the premier subscription platform for innovative brands on Shopify, is seeking an Associate Technical Support Engineer. This role is crucial for delivering a world-class support experience by resolving technical questions and issues for online merchants primarily via live chat, email, and occasional phone calls. What You&#8217;ll Do: Technical Troubleshooting and Merchant Success The engineer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,45,734,1098],"jobpost_job_type":[39],"jobpost_location":[],"jobpost_tag":[2789,2792,2793,2790,81,2108,2791,2794],"class_list":["post-593","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-software-engineering","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_tag-associate-technical-support-engineer","jobpost_tag-e-commerce-subscriptions","jobpost_tag-html-css","jobpost_tag-live-chat","jobpost_tag-remote","jobpost_tag-saas-support","jobpost_tag-shopify","jobpost_tag-splunk-sql"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=593"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=593"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=593"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=593"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}