{"id":591,"date":"2025-11-12T14:30:54","date_gmt":"2025-11-12T14:30:54","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=591"},"modified":"2025-11-12T14:30:57","modified_gmt":"2025-11-12T14:30:57","slug":"support-engineer-mainframe-data-integrity-solutions","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/support-engineer-mainframe-data-integrity-solutions\/","title":{"rendered":"Support Engineer \u2013 Mainframe &#038; Data Integrity Solutions"},"content":{"rendered":"\n<p><strong>Precisely<\/strong>, a global leader in data integrity, is seeking a <strong>Support Engineer<\/strong> to provide world-class technical support for its suite of software and data enrichment products. This role requires the ability to investigate, analyze, and solve complex problems within enterprise environments, with a strong emphasis on <strong>mainframe systems and configuration<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Location:<\/strong> <strong>Remote (United States)<\/strong><\/li>\n\n\n\n<li><strong>Employment Type:<\/strong> Full Time<\/li>\n\n\n\n<li><strong>Focus:<\/strong> Mainframe troubleshooting, enterprise system diagnostics, complex problem resolution, and knowledge sharing.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Key Responsibilities: Enterprise Diagnostics and Knowledge Creation<\/h3>\n\n\n\n<p>The engineer is responsible for rapid, effective problem resolution and ensuring customer satisfaction within strict Service Level Agreements (SLAs).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Complex Troubleshooting:<\/strong> Investigate, analyze, and solve <strong>complex problems<\/strong> occurring on a wide range of platforms, software systems, and databases.<\/li>\n\n\n\n<li><strong>System Scope Determination:<\/strong> Understand the complexities of enterprise systems and determine if the cause of an issue is within the product, third-party libraries, user code, or platform libraries.<\/li>\n\n\n\n<li><strong>Mainframe Support:<\/strong> Provide technical support for solutions that interface with <strong>Mainframe<\/strong> computers and the configuration of subsystems like <strong>DB2, CICS, IMS, and DASD<\/strong>.<\/li>\n\n\n\n<li><strong>Documentation &amp; Knowledge:<\/strong> Create comprehensive internal and external <strong>Knowledge Base documentation<\/strong> for use by both customers and team members.<\/li>\n\n\n\n<li><strong>Support Tools:<\/strong> Utilize and maintain ticket tracking systems, CRM (Salesforce.com preferred), and licensing software.<\/li>\n\n\n\n<li><strong>On-Call:<\/strong> Work <strong>periodic weekend shifts<\/strong> for on-call support.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Required Skills &amp; Knowledge: Deep Mainframe Expertise<\/h3>\n\n\n\n<p>Success requires substantial experience supporting complex software in a mainframe environment, alongside familiarity with common diagnostic tools.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mainframe Experience:<\/strong> <strong>2+ years\u2019 experience<\/strong> developing, implementing, or supporting technical solutions in the <strong>Mainframe<\/strong>.<\/li>\n\n\n\n<li><strong>Subsystem Knowledge:<\/strong> Strong understanding of mainframe computers and configuration of subsystems and components such as <strong>DB2, CICS, IMS, Consoles, Memory, and DASD<\/strong>.<\/li>\n\n\n\n<li><strong>Mainframe Tools:<\/strong> Technical experience supporting mainframe software, including knowledge and use of tools such as <strong>SMP\/E, RACF, JCL, ISPF, REXX, USS, and FTP<\/strong>.<\/li>\n\n\n\n<li><strong>Diagnostics:<\/strong> Familiarity with methods to obtain debug information, such as <strong>joblog, syslog, dumps, and traps<\/strong>.<\/li>\n\n\n\n<li><strong>Server Stack:<\/strong> Practical experience in the <strong>Microsoft server-side product stack<\/strong> (Windows Server, SQL Server) and\/or similar experience with <strong>Linux or UNIX<\/strong>.<\/li>\n\n\n\n<li><strong>Education:<\/strong> Bachelor\u2019s or Master\u2019s degree in Computer Science, Systems Engineering, MIS, or equivalent work experience.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Good to Have:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Knowledge and use of analytics platforms like <strong>Splunk, Kafka, or Elastic<\/strong>.<\/li>\n\n\n\n<li>Knowledge and use of ITOM \/ ITSM platforms (<strong>ServiceNow<\/strong> preferred).<\/li>\n\n\n\n<li>Experience supporting medium to large-scale <strong>SAP landscapes<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Precisely, a global leader in data integrity, is seeking a Support Engineer to provide world-class technical support for its suite of software and data enrichment products. This role requires the ability to investigate, analyze, and solve complex problems within enterprise environments, with a strong emphasis on mainframe systems and configuration. Key Responsibilities: Enterprise Diagnostics and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[46,45,734],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[2291,139,2780,2613,2779,2490,2782,2781,2778,81,1202],"class_list":["post-591","jobpost","type-jobpost","status-publish","hentry","jobpost_category-data","jobpost_category-software-engineering","jobpost_category-support-service","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-cics","jobpost_tag-data-integrity","jobpost_tag-db2","jobpost_tag-enterprise-support","jobpost_tag-ims","jobpost_tag-jcl","jobpost_tag-mainframe","jobpost_tag-precisely","jobpost_tag-racf","jobpost_tag-remote","jobpost_tag-support-engineer"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=591"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=591"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=591"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=591"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}