{"id":570,"date":"2025-11-10T13:00:19","date_gmt":"2025-11-10T13:00:19","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=570"},"modified":"2025-11-10T13:00:23","modified_gmt":"2025-11-10T13:00:23","slug":"systems-administrator-member-experience-contact-center-optimization-fintech","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/systems-administrator-member-experience-contact-center-optimization-fintech\/","title":{"rendered":"Systems Administrator \u2013 Member Experience &#038; Contact Center Optimization (FinTech)"},"content":{"rendered":"\n<p><strong>Chime<\/strong>, a leading financial technology company, is seeking a <strong>Systems Administrator<\/strong> to join the Systems Optimization team. This individual will be responsible for the lifecycle management, configuration, and optimization of third-party operational tools, primarily focusing on <strong>contact center systems<\/strong> to improve Member Experience (CX) operations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Location:<\/strong> <strong>Remote<\/strong> (United States)<\/li>\n\n\n\n<li><strong>Salary Range:<\/strong> <strong>$82,620.00 \u2013 $114,800.00<\/strong> (Base salary)<\/li>\n\n\n\n<li><strong>Focus:<\/strong> Translating business needs into scalable technical solutions for CX\/Contact Center operations.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Key Responsibilities: Configuration, Strategy, and Scale<\/h3>\n\n\n\n<p>The role involves hands-on configuration, stakeholder collaboration, and driving the long-term strategy for the CX technology stack.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact Center System Management:<\/strong> Configure, maintain, and optimize core contact center systems, including <strong>Zendesk, Twilio, and Five9<\/strong>.<\/li>\n\n\n\n<li><strong>Business Translation:<\/strong> Partner cross-functionally with stakeholders to <strong>translate complex operational requirements into scalable systems configurations<\/strong> and reliable technical solutions.<\/li>\n\n\n\n<li><strong>Day-to-Day Execution:<\/strong> Execute day-to-day system administration, ensuring platforms are running effectively, focusing on <strong>compliance, uptime, and operational excellence<\/strong>.<\/li>\n\n\n\n<li><strong>API Integration:<\/strong> Configure or <strong>integrate APIs to streamline workflows<\/strong> or enhance system capabilities.<\/li>\n\n\n\n<li><strong>Documentation &amp; Strategy:<\/strong> Maintain clear and detailed documentation, including SOPs and knowledge bases. Drive the <strong>long-term strategy and improvements<\/strong> across contact center systems.<\/li>\n\n\n\n<li><strong>Continuous Improvement:<\/strong> Support continuous improvement efforts across systems with a focus on scalability, performance, and security.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Key Skills to Thrive in the Role:<\/h3>\n\n\n\n<p>Success in this position requires a blend of hands-on technical skills with a strong focus on business outcomes and operational maturity.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CX Tool Proficiency:<\/strong> Proven experience using <strong>Zendesk or a similar contact center tool<\/strong> to build scalable solutions that enhance CX efficiency.<\/li>\n\n\n\n<li><strong>Technical Implementation:<\/strong> Experience with <strong>API configuration\/integration<\/strong> and the ability to work independently to identify issues and implement improvements with minimal oversight.<\/li>\n\n\n\n<li><strong>Stakeholder Partnership:<\/strong> Demonstrated success in partnering with stakeholders to translate complex needs into reliable technical solutions.<\/li>\n\n\n\n<li><strong>Operational Focus:<\/strong> A history of proactively documenting systems processes\/SOPs and contributing to a systems environment focused on <strong>compliance and operational excellence<\/strong>.<\/li>\n\n\n\n<li><strong>Flexibility:<\/strong> Supported projects involving <strong>multiple tools and changing tech stacks<\/strong> with flexibility and curiosity.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Chime, a leading financial technology company, is seeking a Systems Administrator to join the Systems Optimization team. This individual will be responsible for the lifecycle management, configuration, and optimization of third-party operational tools, primarily focusing on contact center systems to improve Member Experience (CX) operations. Key Responsibilities: Configuration, Strategy, and Scale The role involves hands-on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[364,45,734],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[2150,2702,2679,72,2701,2014,2294,2700,2109],"class_list":["post-570","jobpost","type-jobpost","status-publish","hentry","jobpost_category-operations-management","jobpost_category-software-engineering","jobpost_category-support-service","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-api-integration","jobpost_tag-contact-center","jobpost_tag-cx-operations","jobpost_tag-fintech","jobpost_tag-five9","jobpost_tag-remote-us","jobpost_tag-systems-administrator","jobpost_tag-twilio","jobpost_tag-zendesk"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=570"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=570"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=570"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=570"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}