{"id":552,"date":"2025-11-06T10:04:39","date_gmt":"2025-11-06T10:04:39","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=552"},"modified":"2025-11-06T10:04:41","modified_gmt":"2025-11-06T10:04:41","slug":"associate-linux-support-engineer-worldwide-open-source-expert","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/associate-linux-support-engineer-worldwide-open-source-expert\/","title":{"rendered":"Associate Linux Support Engineer \u2013 Worldwide Open Source Expert"},"content":{"rendered":"\n<p><strong>Canonical<\/strong>, the company behind the widely used Ubuntu operating system, is hiring an <strong>Associate Support Engineer<\/strong> to provide expert-level technical assistance across its full stack, including cloud, desktop, and IoT. This is a chance to build a career in a globally distributed organization, solving genuinely unique and complex problems.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Location:<\/strong> <strong>Home-based &#8211; Worldwide<\/strong> (Globally Remote Role)<\/li>\n\n\n\n<li><strong>Travel:<\/strong> Ability to travel internationally twice a year for company events (up to two weeks long).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">The Role: Problem Ownership and Technical Mastery<\/h3>\n\n\n\n<p>This entry-level support role demands a high aptitude for learning and a passion for Linux. You will own customer cases from problem qualification to final resolution, often diving into issues most engineers never see, like Linux kernel crashes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Case Management &amp; SLA:<\/strong> Take ownership of new cases via <strong>telephone, email, and web<\/strong>. Ensure every case is handled according to the <strong>Service Level Agreement (SLA)<\/strong>, keeping customers updated and setting correct expectations.<\/li>\n\n\n\n<li><strong>Complex Troubleshooting:<\/strong> Provide expert-level technical support on the full Canonical stack. This involves triaging complex cloud environments, desktop\/server issues, OS configuration problems, and performing <strong>root cause analysis<\/strong>.<\/li>\n\n\n\n<li><strong>Knowledge Contribution:<\/strong> Contribute new and maintain existing <strong>knowledge base articles<\/strong> to ensure shared knowledge and lessons learned are available to customers.<\/li>\n\n\n\n<li><strong>Process &amp; Learning:<\/strong> Prioritize work effectively, maintain regular communication with the global team, and commit to <strong>continually learning<\/strong> as Ubuntu products and services evolve.<\/li>\n\n\n\n<li><strong>Schedule:<\/strong> Participate in a <strong>regular weekend working rotation<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What Canonical is Looking For:<\/h3>\n\n\n\n<p>You need a strong academic background, a core Linux aptitude, and the resilience to work in a fast-paced, customer-facing role.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Technical Background:<\/strong> Exceptional academic track record and an <strong>Undergraduate degree in a technical subject<\/strong> (e.g., Computer Science, Electrical Engineering) or a compelling alternative path.<\/li>\n\n\n\n<li><strong>Core Linux Experience:<\/strong> Proven experience with <strong>Linux troubleshooting<\/strong> (collecting logs, stack traces, editing configuration files).<\/li>\n\n\n\n<li><strong>Foundational Knowledge (2 or more required):<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Linux server administration<\/strong><\/li>\n\n\n\n<li><strong>Programming fundamentals<\/strong> in any language (bash, Python, C++, Go, etc.)<\/li>\n\n\n\n<li><strong>Networking<\/strong> (firewalling, switching, bridging, MTU issues)<\/li>\n\n\n\n<li><strong>Virtualization \/ Cloud computing concepts<\/strong> (provisioning, orchestration)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Soft Skills:<\/strong> Strong written and verbal <strong>English communication skills<\/strong>. Must have the confidence to speak up, exchange feedback, and be effective in a multi-cultural organization.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Nice-to-Have Skills:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience supporting <strong>virtualized environments<\/strong> (KVM, VMWare).<\/li>\n\n\n\n<li><strong>Active contribution to open-source projects\/code\/forums<\/strong> (always a good sign for a Linux job).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Canonical, the company behind the widely used Ubuntu operating system, is hiring an Associate Support Engineer to provide expert-level technical assistance across its full stack, including cloud, desktop, and IoT. This is a chance to build a career in a globally distributed organization, solving genuinely unique and complex problems. The Role: Problem Ownership and Technical [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1294,648,734,1098],"jobpost_job_type":[39],"jobpost_location":[],"jobpost_tag":[2627,1778,952,998,183,2011,2028,167,1780,2628],"class_list":["post-552","jobpost","type-jobpost","status-publish","hentry","jobpost_category-cloud-engineering","jobpost_category-information-technology","jobpost_category-support-service","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_tag-associate-support-engineer","jobpost_tag-canonical","jobpost_tag-cloud","jobpost_tag-iot","jobpost_tag-linux","jobpost_tag-open-source-3","jobpost_tag-sla","jobpost_tag-troubleshooting","jobpost_tag-ubuntu","jobpost_tag-worldwide-remote"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=552"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=552"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=552"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=552"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}