{"id":551,"date":"2025-11-06T10:03:08","date_gmt":"2025-11-06T10:03:08","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=551"},"modified":"2025-11-06T10:03:11","modified_gmt":"2025-11-06T10:03:11","slug":"remote-support-engineer-ii-advanced-multi-vendor-networking-msp","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/remote-support-engineer-ii-advanced-multi-vendor-networking-msp\/","title":{"rendered":"Remote Support Engineer II \u2013 Advanced Multi-Vendor Networking (MSP)"},"content":{"rendered":"\n<p><strong>Coretelligent<\/strong>, a recognized provider of comprehensive managed IT solutions specializing in cybersecurity and cloud services for financial and life science sectors, is hiring a senior network troubleshooter. This role is crucial for maintaining and securing complex multi-tenant client network infrastructures.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Location:<\/strong> <strong>Remote; United States<\/strong><\/li>\n\n\n\n<li><strong>Employment Type:<\/strong> Full-time<\/li>\n\n\n\n<li><strong>Salary Range:<\/strong> <strong>$85,000 &#8211; $100,000<\/strong> (depending on experience)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Job Overview: Multi-Cloud, Multi-Vendor Escalation<\/h3>\n\n\n\n<p>As a Support Engineer II, you combine advanced troubleshooting, configuration, and client-first service in a fast-paced Managed Service Provider (MSP) setting. You&#8217;ll serve as a trusted resource for escalations and mentor junior staff.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Core Platforms:<\/strong> Provide advanced support across <strong>Fortinet, Cisco, Palo Alto, and Ubiquiti<\/strong> networking environments.<\/li>\n\n\n\n<li><strong>Security Management:<\/strong> Manage and maintain <strong>firewall policies, VPNs (site-to-site and remote access)<\/strong>, routing, and switching configurations.<\/li>\n\n\n\n<li><strong>Troubleshooting:<\/strong> Resolve complex network connectivity issues related to <strong>LAN\/WAN, VLAN segmentation, DHCP\/DNS, NAT, QoS<\/strong>, and wireless access points.<\/li>\n\n\n\n<li><strong>Analysis &amp; Monitoring:<\/strong> Analyze traffic flows, system logs, and performance metrics to proactively improve network stability, utilizing tools like LogicMonitor, PRTG, or SolarWinds.<\/li>\n\n\n\n<li><strong>Collaboration:<\/strong> Coordinate vendor escalations and assist with cloud network integration (Azure\/AWS) and firmware upgrades.<\/li>\n\n\n\n<li><strong>Mentoring:<\/strong> Provide training and mentorship to Engineer I team members.<\/li>\n\n\n\n<li><strong>Commitment:<\/strong> Participate in scheduled maintenance windows or after-hours escalations as required.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Required Networking Expertise:<\/h3>\n\n\n\n<p>This role requires specific, hands-on experience with core security and routing platforms.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Experience:<\/strong> <strong>3+ years<\/strong> of proven experience supporting and troubleshooting <strong>Fortinet and Cisco<\/strong> network environments.<\/li>\n\n\n\n<li><strong>Platform Proficiency:<\/strong> Proficient with <strong>FortiGate<\/strong>, <strong>Cisco ASA\/Catalyst\/Meraki<\/strong>, and exposure to <strong>Palo Alto and Ubiquiti<\/strong>.<\/li>\n\n\n\n<li><strong>Protocol Mastery:<\/strong> Strong understanding of fundamental networking concepts like <strong>TCP\/IP, DNS, DHCP, NAT, VLANs, QoS, and IPsec tunnels<\/strong>.<\/li>\n\n\n\n<li><strong>MSP Context:<\/strong> Ability to thrive in a <strong>fast-paced remote MSP environment<\/strong> with multiple concurrent priorities.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Preferred Skills (The Extra Edge):<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Certifications:<\/strong> <strong>Fortinet NSE4+<\/strong>, <strong>Cisco CCNA\/CCNP<\/strong>, or equivalent vendor certification.<\/li>\n\n\n\n<li><strong>Cloud &amp; Compliance:<\/strong> Knowledge of <strong>cloud networking (Azure Virtual Networks, AWS VPCs)<\/strong> and <strong>Zero Trust\/NAC solutions<\/strong>.<\/li>\n\n\n\n<li><strong>Automation:<\/strong> Scripting experience (PowerShell, Python, or API integrations) is a plus.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Coretelligent, a recognized provider of comprehensive managed IT solutions specializing in cybersecurity and cloud services for financial and life science sectors, is hiring a senior network troubleshooter. This role is crucial for maintaining and securing complex multi-tenant client network infrastructures. Job Overview: Multi-Cloud, Multi-Vendor Escalation As a Support Engineer II, you combine advanced troubleshooting, configuration, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,734],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[2626,794,790,2170,2625,804,168,1801,2014,2623,2624],"class_list":["post-551","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-support-service","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-azure-aws","jobpost_tag-ccna","jobpost_tag-cisco","jobpost_tag-fortinet","jobpost_tag-msp","jobpost_tag-network-security","jobpost_tag-networking","jobpost_tag-palo-alto","jobpost_tag-remote-us","jobpost_tag-support-engineer-ii","jobpost_tag-ubiquiti"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=551"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=551"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=551"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=551"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}