{"id":549,"date":"2025-11-06T09:58:55","date_gmt":"2025-11-06T09:58:55","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=549"},"modified":"2025-11-06T09:58:58","modified_gmt":"2025-11-06T09:58:58","slug":"technical-support-engineer-unified-api-fintech-remote-contractor-latam","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/technical-support-engineer-unified-api-fintech-remote-contractor-latam\/","title":{"rendered":"Technical Support Engineer \u2013 Unified API &#038; Fintech (Remote Contractor, LATAM)"},"content":{"rendered":"\n<p><strong>Rutter<\/strong>, the leading unified API company connecting fintechs and banks to SMB financial data, is seeking a dedicated <strong>Technical Support Engineer<\/strong> to own first-level technical support for their high-profile customers, including PayPal and Capital One. This role is remote and requires coverage for US Eastern Time business hours and an after-hours rotation.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Location:<\/strong> <strong>Remote<\/strong> (Latin America Contractor Role Implied by Region\/Timezone)<\/li>\n\n\n\n<li><strong>Employment Type:<\/strong> Full-time (Contract)<\/li>\n\n\n\n<li><strong>Schedule:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Primary Support:<\/strong> Business hours in <strong>Eastern Standard Time (9 am\u20135 pm)<\/strong>.<\/li>\n\n\n\n<li><strong>On-Call:<\/strong> Nighttime rotation (5 pm\u20131 am EST) on weekdays only.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Role Responsibilities: API Troubleshooting and Engineering Partnership<\/h3>\n\n\n\n<p>Your main responsibility is to provide rapid, high-quality technical support for Rutter&#8217;s REST API and platform, collaborating closely with both customers and internal engineering teams.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Support Ownership:<\/strong> Handle the <strong>first level of technical support<\/strong>, investigating, resolving, and\/or triaging incoming support tickets in a timely manner.<\/li>\n\n\n\n<li><strong>On-Call Duty:<\/strong> Join a <strong>nighttime on-call rotation<\/strong> (5 pm\u20131 am EST, Monday-Friday) to provide support for urgent enterprise issues.<\/li>\n\n\n\n<li><strong>Problem Solving:<\/strong> Work very closely with customers, product, and engineering teams to solve complex technical problems. The company seeks someone with a <strong>high attention to detail<\/strong> who isn&#8217;t satisfied until a problem is thoroughly solved.<\/li>\n\n\n\n<li><strong>Process Improvement:<\/strong> Work on internal tooling, small coding changes, and other support-oriented side projects to improve the support process.<\/li>\n\n\n\n<li><strong>Collaboration:<\/strong> Collaborate with product, engineering, and the broader organization to enhance the overall customer experience with Rutter.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What You Need to be Successful:<\/h3>\n\n\n\n<p>This role requires a unique blend of customer focus, strong debugging skills, and foundational coding ability to work effectively with an API product.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Language:<\/strong> Must have a <strong>high level of English proficiency<\/strong>.<\/li>\n\n\n\n<li><strong>API Troubleshooting:<\/strong> Must be comfortable using tools like <strong>Postman (or curl)<\/strong> to reproduce issues customers face while using Rutter\u2019s <strong>REST API<\/strong>.<\/li>\n\n\n\n<li><strong>Coding Aptitude:<\/strong> Must be able to <strong>read and\/or write workable code<\/strong> (non-production quality) in a high-level language like <strong>Python, TypeScript, or Ruby<\/strong> for debugging purposes.<\/li>\n\n\n\n<li><strong>Data Proficiency:<\/strong> Must be <strong>proficient in SQL<\/strong>.<\/li>\n\n\n\n<li><strong>Experience:<\/strong> Experience in <strong>Technical Support or Software Engineering<\/strong>.<\/li>\n\n\n\n<li><strong>Mindset:<\/strong> Love working with customers, helping them succeed, and asking lots of questions while maintaining a big-picture view.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Rutter, the leading unified API company connecting fintechs and banks to SMB financial data, is seeking a dedicated Technical Support Engineer to own first-level technical support for their high-profile customers, including PayPal and Capital One. This role is remote and requires coverage for US Eastern Time business hours and an after-hours rotation. Role Responsibilities: API [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1098],"jobpost_job_type":[39],"jobpost_location":[],"jobpost_tag":[72,2617,1291,2111,2620,2618,706,128,1202,2619],"class_list":["post-549","jobpost","type-jobpost","status-publish","hentry","jobpost_category-technical-services","jobpost_job_type-remote","jobpost_tag-fintech","jobpost_tag-latin-america","jobpost_tag-on-call","jobpost_tag-postman","jobpost_tag-python-typescript","jobpost_tag-remote-contractor","jobpost_tag-rest-api","jobpost_tag-sql","jobpost_tag-support-engineer","jobpost_tag-unified-api"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=549"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=549"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=549"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=549"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}