{"id":548,"date":"2025-11-06T09:57:19","date_gmt":"2025-11-06T09:57:19","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&#038;p=548"},"modified":"2025-11-06T09:57:21","modified_gmt":"2025-11-06T09:57:21","slug":"support-engineer-event-analytics-platform","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/support-engineer-event-analytics-platform\/","title":{"rendered":"Support Engineer \u2013 Event Analytics Platform"},"content":{"rendered":"\n<p><strong>Mixpanel<\/strong>, an event analytics platform used by companies like Netflix and Pinterest, is looking for a <strong>Support Engineer<\/strong> to join their global team of problem-solvers. The core mission is to help customers succeed by providing answers, sharing best practices, and debugging technical issues related to the product.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Location:<\/strong> <strong>San Francisco, US (Remote)<\/strong><\/li>\n\n\n\n<li><strong>Employment Type:<\/strong> Full-time<\/li>\n\n\n\n<li><strong>Compensation Range (TTCC):<\/strong> <strong>$95,000\u2014$95,000 USD<\/strong> (Includes base and variable compensation)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Core Responsibilities: Product Expertise and Customer Advocacy<\/h3>\n\n\n\n<p>This role serves as the central point of contact for technical support, requiring a deep commitment to learning Mixpanel&#8217;s evolving platform and collaborating with internal teams to drive product improvement.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product Expertise:<\/strong> <strong>Become a Mixpanel product expert<\/strong>, helping users understand reports and features, use <strong>APIs and SDKs<\/strong>, and resolve account issues.<\/li>\n\n\n\n<li><strong>Customer Support:<\/strong> Respond to customer inquiries primarily via <strong>Zendesk email or online chat<\/strong>, and occasionally over phone calls.<\/li>\n\n\n\n<li><strong>Collaboration &amp; Debugging:<\/strong> <strong>Investigate and document bugs and feature requests<\/strong> to share with the Product and Engineering teams. This includes collaborating with PMs, engineers, and designers to incorporate customer learnings into changes.<\/li>\n\n\n\n<li><strong>Process Improvement:<\/strong> Provide feedback regarding internal support processes, product functionality, and customer education resources to improve the overall customer experience.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">We&#8217;re Looking For Someone Who Has:<\/h3>\n\n\n\n<p>The ideal candidate combines strong communication and problem-solving skills with a technical aptitude and a desire to learn complex analytics tools.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Communication:<\/strong> Excellent ability to communicate technical concepts effectively in a <strong>clear, friendly writing style<\/strong> and communicate with patience and clarity.<\/li>\n\n\n\n<li><strong>Problem-Solving:<\/strong> Excellent <strong>problem-solving and analytical skills<\/strong>, with the ability to navigate ambiguity and adapt to new challenges.<\/li>\n\n\n\n<li><strong>Technical Aptitude:<\/strong> Strong interest and aptitude to <strong>develop technical skills and learn new technologies<\/strong>.<\/li>\n\n\n\n<li><strong>Bonus Points (Highly Desirable):<\/strong>\n<ul class=\"wp-block-list\">\n<li>Programming experience, understanding of <strong>web technologies,<\/strong> and interacting with <strong>APIs<\/strong>.<\/li>\n\n\n\n<li>Experience with <strong>debugging<\/strong> complex technical issues, especially with <strong>JavaScript, Python, or mobile technologies<\/strong>.<\/li>\n\n\n\n<li>Experience with <strong>Mixpanel or other analytics tools<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Mixpanel, an event analytics platform used by companies like Netflix and Pinterest, is looking for a Support Engineer to join their global team of problem-solvers. The core mission is to help customers succeed by providing answers, sharing best practices, and debugging technical issues related to the product. Core Responsibilities: Product Expertise and Customer Advocacy This [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[734],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[2616,1432,814,2614,2615,2147,2014,1202,2109],"class_list":["post-548","jobpost","type-jobpost","status-publish","hentry","jobpost_category-support-service","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-api-sdk-support","jobpost_tag-customer-success","jobpost_tag-debugging","jobpost_tag-event-analytics","jobpost_tag-mixpanel","jobpost_tag-product-advocacy","jobpost_tag-remote-us","jobpost_tag-support-engineer","jobpost_tag-zendesk"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=548"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=548"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=548"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=548"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}