{"id":478,"date":"2025-10-29T17:51:13","date_gmt":"2025-10-29T17:51:13","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&p=478"},"modified":"2025-10-29T17:51:16","modified_gmt":"2025-10-29T17:51:16","slug":"system-administration-and-user-support-specialist-technolutions-slate-crm","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/system-administration-and-user-support-specialist-technolutions-slate-crm\/","title":{"rendered":"System Administration and User Support Specialist \u2013 Technolutions Slate CRM"},"content":{"rendered":"\n

The University of Richmond<\/strong> is seeking a Systems Administration and User Support Specialist<\/strong> to manage and advance the use of the Technolutions Slate CRM platform<\/strong> across multiple databases. This role serves as a key resource for system configuration, user support, development, and ensuring data integrity within the Enrollment and Student CRM Systems (ESCRMS) environment.<\/p>\n\n\n\n

This is a Full-time, Non-exempt<\/strong> position, located in Richmond, Virginia, USA<\/strong>. The hiring pay range is $47,154 to $62,483 annually<\/strong> (Pay Grade 6). Remote work may be considered.<\/p>\n\n\n\n

\n\n\n\n

Position Summary and Slate CRM Mandate<\/h3>\n\n\n\n

This specialist serves as both a frontline resource and a subject matter expert<\/strong> for Slate users across campus. The role is responsible for the full lifecycle of CRM functionality, including development, maintenance, support, and process optimization, ensuring data integrity and compliance (FERPA).<\/p>\n\n\n\n

Job Duties Breakdown:<\/h4>\n\n\n\n
    \n
  • System Configuration, Development, and Customization (40%):<\/strong>\n
      \n
    • Develop communication campaigns, forms, and event\/templates.<\/li>\n\n\n\n
    • Customize CRM configuration to meet unique departmental needs.<\/li>\n\n\n\n
    • Assist in the development of Slate data structures, workflows, automations, applications, and portals.<\/li>\n\n\n\n
    • Build complex, multi-stage workflows and implement appropriate permission settings\/access controls.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • User Training and Support (30%):<\/strong>\n
        \n
      • Create and maintain comprehensive documentation and user guides<\/strong>.<\/li>\n\n\n\n
      • Develop and deliver training programs<\/strong> to educate users on optimized system usage and best practices.<\/li>\n\n\n\n
      • Troubleshoot and diagnose user-reported problems<\/strong> (L1-L3 support), including triaging problems to specialized teams or vendor support (Technolutions).<\/li>\n\n\n\n
      • Manage user assistance processes and productivity tools (Airtable, Slack<\/strong>).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • System Administration and Maintenance (20%):<\/strong>\n
          \n
        • Develop tools and practices for auditing data in Slate to maintain data integrity<\/strong>.<\/li>\n\n\n\n
        • Investigate and resolve system issues, including errors for imports\/exports and integrations<\/strong>.<\/li>\n\n\n\n
        • Assist in the design and implementation of system integrations, ensuring secure data flow between Slate and other applications.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • ESCRMS Team Management and Process\/Tool Development (10%):<\/strong>\n
            \n
          • Develop and implement innovative solutions to enhance team productivity and efficiency (using tools like Airtable, Slack<\/strong>).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            Required Experience and Qualifications<\/h3>\n\n\n\n

            The ideal candidate has a Bachelor’s degree, several years of CRM\/relational database experience, and a strong blend of technical, analytical, and interpersonal skills necessary for managing a system and supporting a broad user base in a higher education setting.<\/p>\n\n\n\n

              \n
            • Education & Experience (Mandatory):<\/strong>\n
                \n
              • Bachelor’s degree required.<\/strong><\/li>\n\n\n\n
              • 3\u20135 years of experience<\/strong> working in CRM\/relational database systems required<\/strong>.<\/li>\n\n\n\n
              • Prior higher education experience preferred<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
              • Knowledge & Skills:<\/strong>\n
                  \n
                • Advanced knowledge of relational database (CRM) configuration and management.<\/strong><\/li>\n\n\n\n
                • Strong analytical, research, critical thinking, and creative problem-solving skills<\/strong>.<\/li>\n\n\n\n
                • Demonstrated ability to audit data, map processes<\/strong>, and organize information.<\/li>\n\n\n\n
                • Excellent interpersonal and communication skills<\/strong>; demonstrated ability to create system\/process documentation, develop training materials\/plans, and train users.<\/strong><\/li>\n\n\n\n
                • Thorough understanding of FERPA and compliance<\/strong>; ability to handle highly confidential information.<\/li>\n\n\n\n
                • Knowledge of student information systems (SIS) preferred<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                • Preferred Bonus Skills:<\/strong> Experience in reporting, UX\/UI design, and\/or web development.
                  <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                  The University of Richmond is seeking a Systems Administration and User Support Specialist to manage and advance the use of the Technolutions Slate CRM platform across multiple databases. This role serves as a key resource for system configuration, user support, development, and ensuring data integrity within the Enrollment and Student CRM Systems (ESCRMS) environment. This […]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[46,734],"jobpost_job_type":[],"jobpost_location":[1041],"jobpost_tag":[2204,2200,139,2201,1350,2199,2205,1449,2197,2194,1496,2196,2202,2198,2195,2203],"class_list":["post-478","jobpost","type-jobpost","status-publish","hentry","jobpost_category-data","jobpost_category-support-service","jobpost_location-united-states","jobpost_tag-airtable","jobpost_tag-crm-configuration","jobpost_tag-data-integrity","jobpost_tag-ferpa-compliance","jobpost_tag-higher-education","jobpost_tag-relational-database","jobpost_tag-sis","jobpost_tag-slack","jobpost_tag-slate","jobpost_tag-system-administrator","jobpost_tag-system-integration","jobpost_tag-technolutions-slate-crm","jobpost_tag-training-documentation","jobpost_tag-university-of-richmond","jobpost_tag-user-support-specialist","jobpost_tag-workflow-automation"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=478"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=478"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=478"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=478"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}