{"id":473,"date":"2025-10-28T13:41:56","date_gmt":"2025-10-28T13:41:56","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&p=473"},"modified":"2025-10-28T13:41:59","modified_gmt":"2025-10-28T13:41:59","slug":"api-technical-support-engineer-customer-integration-government-it","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/api-technical-support-engineer-customer-integration-government-it\/","title":{"rendered":"API Technical Support Engineer (Customer Integration) \u2013 Government IT"},"content":{"rendered":"\n

Amivero<\/strong> is seeking an API Technical Support Engineer<\/strong> to serve as a Customer Integration Specialist<\/strong> for mission-critical government IT systems. This hybrid role provides Tier I\u2013III technical support for API integrations and related systems, acting as a crucial bridge between engineering teams and customer-facing API coaches.<\/p>\n\n\n\n

This is a Regular Full-Time<\/strong> position in the U.S., and U.S. Citizenship is required<\/strong> to obtain a Public Trust clearance (DHS USCIS Public Trust preferred).<\/p>\n\n\n\n

\n\n\n\n

Role Summary and API Troubleshooting Mandate<\/h3>\n\n\n\n

This engineer will troubleshoot complex API issues, mentor junior staff, and translate technical resolutions into clear, customer-friendly guidance. The role requires strong problem-solving skills, hands-on API debugging experience, and the ability to operate across a modern DevOps stack to support high-visibility government systems.<\/p>\n\n\n\n

Key Responsibilities:<\/h4>\n\n\n\n
    \n
  • Technical Liaison:<\/strong> Act as the primary technical liaison<\/strong> between engineering teams and the Customer First staff, translating technical resolutions into actionable customer guidance<\/strong>.<\/li>\n\n\n\n
  • Tier I\u2013III Support:<\/strong> Provide support for API-related issues, including integration errors, authentication failures, connectivity problems, schema mismatches, and performance concerns<\/strong>.<\/li>\n\n\n\n
  • Advanced Diagnostics:<\/strong> Diagnose and troubleshoot APIs across environments leveraging Ruby, Java, Drupal, AWS, Kubernetes, and CI\/CD pipelines<\/strong>.<\/li>\n\n\n\n
  • API Expertise:<\/strong> Apply strong knowledge of APIs (REST, JSON, XML<\/strong>) and authentication methods (OAuth2, API keys, JWT<\/strong>).<\/li>\n\n\n\n
  • Developer Coaching:<\/strong> Partner with Customer First API Coaches to coach external users on effective API adoption, developer portal usage, and best practices<\/strong>.<\/li>\n\n\n\n
  • Documentation:<\/strong> Document and maintain knowledge base articles, FAQs, and integration guides<\/strong>, ensuring customer-facing content is accessible and accurate.<\/li>\n\n\n\n
  • Collaboration & Improvement:<\/strong> Collaborate with engineering, DevOps, and SRE teams to address recurring technical issues and proactively identify patterns to recommend product or documentation changes.<\/li>\n\n\n\n
  • Monitoring:<\/strong> Monitor and analyze API performance and system health, escalating critical incidents per SRE and security protocols.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    Required Experience and Technical Qualifications<\/h3>\n\n\n\n

    The ideal candidate must have significant experience supporting complex API products in enterprise\/production environments and be able to read\/debug code in primary application languages.<\/p>\n\n\n\n

      \n
    • Experience (Mandatory):<\/strong>\n
        \n
      • 5+ years in technical support, developer relations, or API product support<\/strong> (Tier II\/Tier III level).<\/li>\n\n\n\n
      • Demonstrated experience in troubleshooting API integrations<\/strong> in enterprise environments.<\/li>\n\n\n\n
      • Prior experience supporting developers and technical end users in high-visibility or production environments.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • Technical Skills:<\/strong>\n
          \n
        • Strong knowledge of APIs<\/strong> (REST, JSON, XML, and authentication methods like OAuth2, API keys, JWT<\/strong>).<\/li>\n\n\n\n
        • Ability to read\/debug code in Ruby and Java<\/strong> to support troubleshooting and relay findings to developers.<\/li>\n\n\n\n
        • Practical knowledge of AWS, Kubernetes, CI\/CD pipelines<\/strong>, and monitoring\/observability tools (e.g., Splunk, Datadog, CloudWatch<\/strong>).<\/li>\n\n\n\n
        • Familiarity with Drupal-based developer portals<\/strong> and API documentation frameworks (e.g., Swagger\/OpenAPI).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • Special Requirements:<\/strong>\n
            \n
          • U.S. Citizenship is required<\/strong> to obtain Public Trust Clearance.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
          • Preferred Qualifications:<\/strong>\n
              \n
            • Experience in customer-facing technical roles (solutions engineer, developer advocate, etc.).<\/li>\n\n\n\n
            • Git\/GitHub proficiency<\/strong> and CI\/CD exposure.<\/li>\n\n\n\n
            • Familiarity with federal IT environments or DHS\/USCIS systems<\/strong>.<\/li>\n\n\n\n
            • Understanding of basic networking (HTTP, SSL\/TLS, DNS, proxies) and Linux\/Unix command line<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

              Amivero is seeking an API Technical Support Engineer to serve as a Customer Integration Specialist for mission-critical government IT systems. This hybrid role provides Tier I\u2013III technical support for API integrations and related systems, acting as a crucial bridge between engineering teams and customer-facing API coaches. This is a Regular Full-Time position in the U.S., […]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[1440,46,734,1098],"jobpost_job_type":[],"jobpost_location":[1041],"jobpost_tag":[2150,2151,2154,188,381,997,1116,2152,231,2155,1232,2061,81,1241,1233,2153,2025],"class_list":["post-473","jobpost","type-jobpost","status-publish","hentry","jobpost_category-customer-success","jobpost_category-data","jobpost_category-support-service","jobpost_category-technical-services","jobpost_location-united-states","jobpost_tag-api-integration","jobpost_tag-api-technical-support-engineer","jobpost_tag-authentication-oauth2","jobpost_tag-aws","jobpost_tag-ci-cd","jobpost_tag-datadog","jobpost_tag-drupal","jobpost_tag-government-it-2","jobpost_tag-java","jobpost_tag-jwt","jobpost_tag-kubernetes","jobpost_tag-public-trust-clearance","jobpost_tag-remote","jobpost_tag-ruby","jobpost_tag-splunk","jobpost_tag-tier-i-iii-support","jobpost_tag-u-s-citizenship"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=473"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=473"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=473"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=473"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}