{"id":466,"date":"2025-10-28T13:16:47","date_gmt":"2025-10-28T13:16:47","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&p=466"},"modified":"2025-10-28T13:16:50","modified_gmt":"2025-10-28T13:16:50","slug":"senior-end-user-support-engineer-digital-workplace","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/senior-end-user-support-engineer-digital-workplace\/","title":{"rendered":"Senior End User Support Engineer \u2013 Digital Workplace"},"content":{"rendered":"\n

A home furnishings brand, operating since 1962, is seeking a Senior End User Support Engineer<\/strong> to act as the technical expert and primary engineer for their core End-User Computing (EUC) systems. This role is highly strategic, focused on the full lifecycle of device management, VDI, and asset management, with a strong mandate for automation and security<\/strong>.<\/p>\n\n\n\n

This is a Fully Remote, Individual Contributor<\/strong> position. The minimum starting rate is $92,000.00<\/strong> up to $115,000.00 annually<\/strong>.<\/p>\n\n\n\n

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Role Summary and EUC Strategy Mandate<\/h3>\n\n\n\n

As the Senior End-User Computing Engineer, you will own the analysis, design, implementation, and operation of Device Management (UEM\/MDM), Technology Asset Management (TAM), and Virtual Desktop Infrastructure (VDI). Your daily focus is on driving automation, optimizing operations, and enhancing the user experience while enforcing security and compliance controls.<\/p>\n\n\n\n

A Day in the Life:<\/h4>\n\n\n\n
    \n
  • Engineering & L3 Support:<\/strong> Act as the primary engineer and Level 3 support<\/strong> for MDM, VDI, and TAM<\/strong> tools through ticket resolution, incident response, and alert monitoring.<\/li>\n\n\n\n
  • Automation & Scripting:<\/strong> Script and automate administrative tasks<\/strong> using various languages and techniques to integrate products and ease administration.<\/li>\n\n\n\n
  • Strategy & Product Selection:<\/strong> Advise as a knowledge matter expert<\/strong> and contribute to ** product selection** activities, recommending products and presenting pros\/cons to meet organizational requirements.<\/li>\n\n\n\n
  • Optimization:<\/strong> Analyze and optimize existing deployments<\/strong> to minimize costs, reduce overlap, and enhance capabilities (e.g., printer support, vendor comparison).<\/li>\n\n\n\n
  • Documentation & Training:<\/strong> Create and maintain knowledge base documentation<\/strong> and provide technical training to Service Desk and Operations teams.<\/li>\n\n\n\n
  • Project Leadership:<\/strong> Participate, coordinate, and execute projects, advising on risks and blockers.<\/li>\n\n\n\n
  • Off-Hours Support:<\/strong> Provide after-hours, weekend, and holiday support when necessary.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    Required Experience and Technical Qualifications<\/h3>\n\n\n\n

    The ideal candidate has significant experience architecting and engineering EUC technologies, mandatory expertise in device management platforms, VDI, and automation scripting.<\/p>\n\n\n\n

      \n
    • Experience (Preferred):<\/strong> 5 years of experience<\/strong> in architecting or engineering End User Computing Technologies.<\/li>\n\n\n\n
    • Core Technical Expertise (Mandatory):<\/strong>\n
        \n
      • Technical expert<\/strong> in End User Computing technologies, including Device Management (e.g., Workspace ONE)<\/strong>, Technology Asset Management (e.g., Axonius, Jira Insight)<\/strong>, and Virtual Desktop Infrastructure (e.g., Azure Virtual Desktop)<\/strong>.<\/li>\n\n\n\n
      • Technical expert in device management practices for all applicable platforms (Windows, macOS, iOS, Android<\/strong>).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • Automation & Integrations:<\/strong>\n
          \n
        • Strong experience working with common Scripting languages (Python, PowerShell, Bash)<\/strong>.<\/li>\n\n\n\n
        • Experience working with DevOps pipelines<\/strong> for deploying and managing VDI environments (e.g., Terraform and Azure DevOps Pipeline<\/strong>).<\/li>\n\n\n\n
        • Understanding of and experience working and interacting with APIs<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • Identity & Collaboration:<\/strong>\n
            \n
          • Working knowledge of SSO and MFA tools<\/strong> (e.g., Okta, DUO, EntraID).<\/li>\n\n\n\n
          • Strong understanding of End User Collaboration tools (e.g., O365, Google Workspace, Slack<\/strong>).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
          • Soft Skills:<\/strong> Ability to collaborate with technical peers across a highly dispersed work environment and communicate effectively with all company associates, including executive leadership.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

            A home furnishings brand, operating since 1962, is seeking a Senior End User Support Engineer to act as the technical expert and primary engineer for their core End-User Computing (EUC) systems. This role is highly strategic, focused on the full lifecycle of device management, VDI, and asset management, with a strong mandate for automation and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648,364],"jobpost_job_type":[39],"jobpost_location":[],"jobpost_tag":[397,135,2099,1309,2096,2094,2103,2101,2097,1161,24,81,2095,2098,2102,1004,1812,2100],"class_list":["post-466","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_category-operations-management","jobpost_job_type-remote","jobpost_tag-automation","jobpost_tag-azure-devops","jobpost_tag-azure-virtual-desktop","jobpost_tag-bash","jobpost_tag-device-management","jobpost_tag-euc","jobpost_tag-it-asset-management","jobpost_tag-l3-support","jobpost_tag-mdm","jobpost_tag-powershell","jobpost_tag-python","jobpost_tag-remote","jobpost_tag-senior-end-user-support-engineer","jobpost_tag-tam","jobpost_tag-technical-strategy","jobpost_tag-terraform","jobpost_tag-vdi","jobpost_tag-workspace-one"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=466"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=466"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=466"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=466"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}