{"id":344,"date":"2025-10-01T13:41:03","date_gmt":"2025-10-01T13:41:03","guid":{"rendered":"https:\/\/skillbasedmatching.com\/jobs\/?post_type=jobpost&p=344"},"modified":"2025-10-01T13:41:28","modified_gmt":"2025-10-01T13:41:28","slug":"director-of-service-delivery","status":"publish","type":"jobpost","link":"https:\/\/skillbasedmatching.com\/jobs\/current-jobs\/director-of-service-delivery\/","title":{"rendered":"Director of Service Delivery"},"content":{"rendered":"\n

An opportunity has emerged in our network for a Director of Service Delivery<\/strong> at DMI<\/strong>, a leading provider of digital and technology solutions known for its end-to-end managed IT services. This key leadership role will oversee the Service Delivery organization for DMI\u2019s Managed Mobility Services<\/strong> and their TEM (Telecom Expense Management) SaaS platform, Myserve<\/strong>.<\/p>\n\n\n\n

This is a full-time, fully remote (US)<\/strong> position that requires U.S. Citizenship<\/strong> and the successful completion of a fingerprint background investigation.<\/p>\n\n\n\n

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Key Responsibilities and Commercial Accountability<\/h3>\n\n\n\n

This Director is a strategic leader with operational discipline and a commercial focus, directly accountable for customer retention, adoption, and expansion<\/strong> to ensure enterprise clients realize maximum business value.<\/p>\n\n\n\n

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  • Leadership & Strategy:<\/strong> Define and execute the vision, strategy, and operating model for Managed Mobility and TEM. Lead, mentor, and scale a high-performing team of Service Delivery Managers.<\/li>\n\n\n\n
  • Business Outcomes & Value Delivery:<\/strong> Partner with customers to define success criteria and deliver measurable ROI<\/strong> through DMI\u2019s services. Establish KPIs and metrics<\/strong> that measure adoption, retention, expansion, and customer health.<\/li>\n\n\n\n
  • Customer Lifecycle Management:<\/strong> Drive proactive engagement across the entire customer journey (onboarding, adoption, renewal, and growth). Develop and maintain executive-level relationships<\/strong> with key enterprise accounts and act as the primary escalation point.<\/li>\n\n\n\n
  • Cross-Functional Collaboration:<\/strong> Act as the voice of the customer<\/strong> internally, working closely with Product and Engineering<\/strong> to influence the platform roadmap and partnering with Sales and Delivery leaders on strategic account planning and growth opportunities.<\/li>\n\n\n\n
  • Operational Excellence:<\/strong> Implement scalable processes, tools, and an operating plan to standardize delivery best practices. Utilize analytics and reporting to forecast churn risk<\/strong> and identify upsell\/cross-sell opportunities.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    Required Experience and Expertise<\/h3>\n\n\n\n

    The ideal candidate possesses deep experience in enterprise account management within the telecom or managed services domain, coupled with strong commercial and leadership acumen.<\/p>\n\n\n\n

      \n
    • Experience:<\/strong> 10+ years of experience in Customer Success, Account Management, or Client Services<\/strong>, with at least 5 years in a leadership role<\/strong>.<\/li>\n\n\n\n
    • Domain Expertise:<\/strong> Proven success in managing enterprise accounts<\/strong> within Telecom, SaaS, or Managed Services.<\/strong> Deep understanding of Managed Mobility Services and Telecom Expense Management<\/strong> is required.<\/li>\n\n\n\n
    • Leadership & Presence:<\/strong> Strong leadership skills with experience building and scaling high-performing teams. Must possess executive presence<\/strong> and the ability to effectively engage with C-level stakeholders.<\/li>\n\n\n\n
    • Skills:<\/strong> Data-driven mindset with strong analytical, communication, negotiation, and problem-solving skills.<\/li>\n\n\n\n
    • Education:<\/strong> Bachelor\u2019s degree required; MBA or equivalent experience preferred<\/strong>.<\/li>\n<\/ul>\n\n\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

      An opportunity has emerged in our network for a Director of Service Delivery at DMI, a leading provider of digital and technology solutions known for its end-to-end managed IT services. This key leadership role will oversee the Service Delivery organization for DMI\u2019s Managed Mobility Services and their TEM (Telecom Expense Management) SaaS platform, Myserve. This […]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[648],"jobpost_job_type":[39],"jobpost_location":[1041],"jobpost_tag":[1526,1412,1435,1527,1482,1523,81,855,1522,1524,1525],"class_list":["post-344","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_job_type-remote","jobpost_location-united-states","jobpost_tag-customer-retention","jobpost_tag-director","jobpost_tag-enterprise-accounts","jobpost_tag-executive-engagement","jobpost_tag-leadership-2","jobpost_tag-managed-mobility-services","jobpost_tag-remote","jobpost_tag-saas","jobpost_tag-service-delivery","jobpost_tag-telecom-expense-management-tem","jobpost_tag-us-citizen"],"_links":{"self":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost\/344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/media?parent=344"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_category?post=344"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_job_type?post=344"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_location?post=344"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/skillbasedmatching.com\/jobs\/wp-json\/wp\/v2\/jobpost_tag?post=344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}